async.comReviews of async.com

Response from async.comJan 16, 2026

Hi Tom, Thanks for taking the time to share your experience. We’re sorry to hear how frustrated this has been. We’d like to clarify a few important points for transparency. After reviewing your account, we can see that you signed up for a monthly subscription back in October. We don’t offer free trials on monthly plans - trials are available only on annual subscriptions. This is shown at checkout before completing sign-up. Monthly plans renew automatically each billing cycle, as is standard for subscription services. You reached out to us in January, after a subsequent monthly renewal had already been processed. While refunds are available within 7 days of the initial charge, we’re unfortunately unable to issue refunds for later renewals, which is why your request couldn’t be approved. We understand that this wasn’t the outcome you were hoping for, and we’re sorry for the disappointment. Our goal is always to be clear about billing and help users make informed choices, not to catch anyone off guard. If there’s anything about the platform, billing, or plans that you’d like us to clarify further, we’re always happy to help. Please reach out to [email protected]. Thank you! -The Podcastle Team

Response from async.comJan 15, 2026

Hi Doland, Thank you so much for your kind words! We’re thrilled to hear that Podcastle has become your go-to tool for podcasting and content creation. It’s amazing to see how you’ve used our platform to create so many episodes and clips. Our team is always working hard to bring new features that make your creative process easier and more efficient. We truly appreciate your continued support and look forward to helping you produce even more great content in the future! 😊 -The Podcastle Team

Response from async.comJan 14, 2026

Hi Nick, Thank you so much for your amazing feedback! We’re thrilled to hear that our AI voice enhancement has made such a difference in your work. We know how challenging audio can be, especially in noisy environments, and it’s great to know that Podcastle is helping you achieve studio-quality sound. Your 5-star review means a lot to us, and we’re glad to be a part of your community. -The Podcastle Team

Response from async.comJan 14, 2026

Hi Amanda, Thank you so much for your feedback! We’re really glad to hear that overall, you’ve had a positive experience with Podcastle and that our customer service has been helpful when you needed it. We understand how frustrating connection issues can be, and we’ll make sure to keep working on improving the stability of the recording studio. If you ever run into any more issues or need assistance, please don’t hesitate to reach out. We’re here to help! -The Podcastle Team

Response from async.comJan 8, 2026

Hi CheyAnn, Thank you for taking the time to share your feedback. We’re sorry to hear this was your experience. We do want to clarify that, based on our system logs, the trial reminder email was successfully delivered and opened on December 16th, more than 48 hours before the charge took place. That said, we understand how frustrating unexpected charges can feel, and we genuinely regret that this left a negative impression. We’re always working to improve both our communication and our feature set, and feedback like yours helps us identify where we need to do better. Thank you again for your honesty. -The Podcastle Team

Response from async.comJan 8, 2026

Hi there, Thank you for sharing your experience. We understand how upsetting an unexpected charge can be, especially when you believed you had taken steps to cancel. Our intention is never to make the cancellation process difficult, and we regret that it felt unclear or frustrating in your case. For transparency, our records show that the subscription converted after the trial period ended, and the charge was processed accordingly. While we do our best to review each case carefully, we also have to apply the same billing and refund policies consistently to remain fair to all users. That said, we truly acknowledge how disappointing this experience felt and that it did not meet your expectations. We respect your decision to pursue a resolution through your bank and will fully cooperate if they reach out for additional information. Your feedback has been shared internally, as it helps us identify where our communication and user experience can improve. Thank you for taking the time to leave this review. We’re sorry it ended this way and appreciate you raising your concerns. -The Podcastle Team

Response from async.comDec 29, 2025

Hi Nick, Thank you so much for being with us for the past year and for sharing this kind feedback! We’re really happy to hear that you’ve found the platform easy to use and that our team has been there when you needed support. That combination - simple tools with reliable human help - is exactly what we aim for. We truly appreciate your trust and support, and we’re glad to be part of your podcasting journey. -The Podcastle Team

Response from async.comDec 29, 2025

Hi Chandramohan, Thank you so much for this thoughtful and detailed review! We’re incredibly happy to hear that Podcastle has had such a positive impact on your workflow and helped turn editing into a faster, more seamless experience. Knowing that our audio enhancement and text-based editing are saving you time and elevating the quality of your content is exactly why we build what we do. Your kind words about the team truly mean a lot to us. We care deeply about creators and their process, and feedback like this reassures us that we’re moving in the right direction. -The Podcastle Team