Assurance WirelessReviews of assurancewireless.com

I want to leave no stars! First of all, they take advantage of people that have to turn to them. They lie, they don't care when they like to you, and don't not try to fix your problem. I called them up saying the phone they sent wasn't working properly. I was just going to cancel the service and pull the WiFi benefit so the government doesn't pay for something I wasn't getting. The person I talked to was trying to calm me down and told me, more than once, I would be getting a Samsung S10, "new to their network". So I decided to give them a chance. Not only did they send me the same piece of crap phone. When I called them to tell them they sent the wrong phone, they just did not care at all they blatantly lied to me, did not try to fix the problem just forced me to activate this POS phone. As soon as I can I will be smashing these phones and sending them back to them. Do not trust this company, they don't care about you.

I was told that I was eligible for an upgrade phone. From may 12 till June 16 I've called assurance wireless 53 times,sent several emails and 5 copies of a police report because they said they sent the phone but I never received it. I even had FedEx on a 3 way call and they told assurance wireless I never received it. I've been borrowing people's phones for over a month and I'm still waiting for my phone. I'm a disabled senior and I've never been treated so badly in my life. The agents are useless. They all promise you that you'll get your phone but that never happens. As I write this I'm calling for the 54th time. I had assurance wireless years ago and 1 phone call fixed the problem . I don't know what the hell happened to them. They just don't care.

First, honestly, I wish I could've given it negative 'star" ratings. Foremost, I'd advise you to avoid any dealings with Assurance Wireless!!! They do not have 'customer service", They do have what you'd call live robo's. I wasted 6+ weeks trying to get a replacement phone. The phone they originally provided had a number of issues (refurbished p.o.s.). I originally requested a replacement phone on April 29th. It's now 6/16 and no "replacement". I'd logged more than 70 calls to Assurance. Each time I had to repeat my name, address and acct. no#. Proves their reps cannot enter data into a computer. In the time period mentioned, no less than 8 times I was told the phone would arrive in 3-5 days. Assurance reps hung up on me 3 times ...twice when I asked for a "supervisor". (actually, there were dozens of times the call was dropped, but I have know way of proving they perpetrated it.) My experience was they'll lie shamelessly and constantly. My last correspondence with them was 6/15 when a "customer complaint representative" called me. It was clear from the beginning she was not interested in resolving the problems they'd created. Her concern...? the fact that I'd logged a complaint with the B.B.B. I made her aware, at that point, I'd no longer have any dealings with Assurance Wireless. I'll be sending back the junk they provided.

When I upgraded to my Moto g pure from assurance wireless the phone worked great. They forced an update that ruined the phone. First off when you go to unlock your phone an advertisement pops up and you have to hold the screen a few seconds to get into the phone. Also since the update the phone lags worse then the last pice of crap phone I had. Very disappointed by this type of forced advertisement and another step just to log into the phone.

ASSwireless is total EXCREMENT the things that work there are ILLEGAL IMMIGRANTS , NOBODY SPEAKS ENGLISH, NOBODY UNERSTANDS ENGLISH ,, THE COMPANT MUST BE " ABOLISHED " they stink like kwap , the are THIEVES , they LIE and overASS wireless is total sheat

I wish I could give it no stars I've contacted the bbb about these PITYFULL disgusting service I'm in the unlimited plan then all in of a sudden I'm kicked out of it after waiting over 4 months for it .. The customer service reps SUCK GIGANTICLY they cant help don't help it just really sucks it's annoyimg as hell because they really not giving you anything, its some kinda gimmick there is no reason for my plan to just stop working it's ridiculous and that's all everyone should stop getting these Trash phone an service dispicable

I appreciate the lifeline service because I'm homeless, thank you. The phone itself is a pain in the ass though. It takes forever to load anything and stutters when any type of video or game is streaming. Y'all should sue your phone supplier for giving you defective equipment. I know you can't control the build quality, but, you can cancel any contracts legally and find a better supplier. Thnx for your time.

My husband and I got one of these phones as an emergency thanks to our phones being stolen. I was on ANOTHER T-Mobile owned company Metro, and before that I was a LOYAL T-Mobile customer. I HAD to pay $173/mo for my 2 lines of Magenta Max, but it was worth it. Skipping ahead. Now I have this Assurance wireless phone, and anyone who says this phone is GOOD is a moron and is spreading lies. This. Phone. SUCKS!!! I'm on MY at home wifi, and the speaker stopped working!!! And the phone is less than 24 hours old!!!! Not to mention that the service itself is horrible. Hubby tried calling me and we couldn't hear each other. I know this is supposed to be a lifeline, but NOBODY deserves this shette. Hell, the phone itself is from 2009. Guess T-Mobile thinks only the hoity toity people get decent phones. And don't for 1 second think that going to Metro is any better. I paid for my insurance, and when my phone got jacked, the Metro insurance refused to file my claim because I had not yet paid my bill (phone got stolen literally 2 days after I had gotten my service...bill wasn't even out yet). I think it's total bill that a company thinks so little of it's non rich customers. Even at the actual T-Mobile, unless your on the highest plan, they will just ignore you and ship you around. Granted, the Magenta Max is great, but 170/mo for 2 lines of service is bologne. And get this, even though my phone is off, I STILL get robo calls and robo texts, and can't do a damn thing about it. Screw you T-Mobile. Take your crappy ass phones and your crappy ass services and choke on it. I'm going to qlink.