Assurance WirelessReviews of assurancewireless.com

My main concern is the extra layer of so called "security" which makes me unsafe. After entering my 8 digit password number online I have to be bothered with retrieving and entering a text message code sent to my phone just to access my account. Assurance Wireless: Please understand that if our phone isn't working and we need to access our online account to SWAP phones, you are creating a safety risk to our lives by preventing us from using a different phone. We cannot receive text messages to "secure" our login, therefore we can't go online to change phones AND we can't call you. Our passwords are secure in and of themselves. I may switch back to Access Wireless for this reason. With Access my online account password is all they need. Further, any T Mobile capable 4G and 4G LTE phones work seamlessly with Assurance wireless. Yet I have to call customer service to get them to swap phones. They claim it's only partially compatible, which is not true. Calls, texts and Internet work fine on 4G. But if it's 5G or the cheap BLU phone that they sent me, I can swap online myself. With Access Wireless all I had to do was insert SIM card into compatible phone without calling or going online to enter info. PLEASE ELIMINATE EXTRA SECURITY STEP USING TEXT MESSAGES WHEN WE LOGIN ONLINE OR I AM GOING BACK TO ACCESS WIRELESS

The only complaint I have is the language barrier & that's with all the companies. I've had them for a while now & I seem to get great coverage, no dropped calls, good T-Mobile network. The phone I had for a while started messing up & I let them know & I got a replacement in just a few days with no problem. Now as far as the reviews I read about they turned their phones off etc. I've never had those types of problems, but things happen I guess. I do wish they would give us better phones.

It's perfectly fine for me, iv have assurance wireless for 3 years... They gave me a 32gb orbic which has been fine. I never had a problem, there coverage is awesome. And I know they use T-Mobile. I have never needed customer support, which is great. I have heard it's awful. I did buy a phone from best buy and tried to switch it over took me a few trys, but it worked.

I have had good experiences with Assurance Wireless. I know most of the phones suck but I was offered a new phone for 6 dollars and got it. It was a coolpad phone. It's one of the best phones I've had since I had this service. I recommend getting the coolpad. There is 2 bad things tho,I had applied money to my account and it disappears,not once but twice. My data keeps disappearing too and they think I'm using it all but I know I'm not because I'm on wi-fi most of the time. All in all I'm happy tho.