Assurance WirelessReviews of assurancewireless.com

Assurance is under T-Mobile's privacy policy and their link sends you to a T-Mobile site that says you have to log in for privacy controls. When you click the log in link, it takes you to a T-mobile site to log in. To log in you have to register. The Register link takes you to a Sprint site. At the Sprint site, I can't register because I don't have a Sprint number, I have an Assurance number. Sprint says they can't help me, I have to call Assurance. Assurance phone support just says "don't worry, your data is protected" and can't explain why there is a "do not sell my information" link on the Assurance site. They say use the website, which is back to square one... link to T-mobile, passed off to Sprint, told to call Assurance... again and again.... I scheduled a callback from a manager twice. Neither one actually called. Sprint offered to schedule a callback from their legal team to explain how to opt out without a Sprint number and they also did not call (I didn't imagine they actually would, but what can I do?) All of the Assurance employees lie through their teeth and explicitly contradict what their site and the T-mobile sites they link to have printed in black and white. Most of them flat out deny being associated with T-mobile at all until I walk them through the process. Then they backtrack and start contradicting what they just told me. After 8 hours of phone and online "support" I still had no access to any privacy controls. The last phone agent told me to cancel the service and contact law enforcement if I didn't like the lack of privacy controls. Not helpful. All of the agents speak English as a second language. They speak clearly but they misuse words and reorder sentences in a way that changes their meaning and I am left to figure out what they are trying to say. This is not conducive to solving problems and it is terribly frustrating. If you think you've gotten bad service from other companies, "you ain't seen nothin' yet."

They keep sending these cheap awful defective phones that keeps breaking. 2 of these "UMX" branded phones broke while simply recharging. You must unplug them immediately when they reach 100% or they break. So no overnight charging. Now they want $40 for a replacement phone, which they can't guarantee won't be "UMX."I have no choice but to cancel their service since their phones are junk. As for service, they use T-Mobile which is very spotty and barely works in my area.

I would not recommend this insurance company. They are a rip off. I called to file a claim and they denied it stating that you can only make two claims in a 12 mo th period. When I asked for a refund for all the months that I was paying for insurance I couldn't use they stated that I had to get it back from Metro. I did a three way conference with metro and assurance supervisor stated that they was getting paid and will refund me but we got disconnected, supposedly. I called back and spoke to Charlie another supervisor was rude and hung up on me. Will let you know how it is resolved. If this is your wireless phone insurance run not worth having.

Do not use this company!!! I have been a Customer for over 10 years! There is not one thing this company does right!!! You have to apply at least 3 times online and call at least 10 times before you actually receive the phone. The phone is a complete and utter piece of junk!! And you can't understand a word they say!!! I'm ashamed about how many people I have referred to them!!! Everything they do is wrong. And this is what our tax payer money is supporting????

Assurance Wireless is not a company I'd suggest to anybody. They are incompetent in the abilities to preform even the easiest task. Their phones are worthless. They have had to replace 9 phones due to issues and fixing to replace the 10th one now in only 7 months. Phone reception is as poor as the internet reception. They promise ya a upgraded phone to never deliver it to just keep sending you junk phones. They won't let you bring your own phone unless you had purchased it from them which are junk too. You get nothing but lies from their customer support and the lead supervisors. They will refuse to give their corporate headquarters phone number saying they don't have access to it. They will deni you to speak with their direct boss/leader. If you accidentally leave a large SD card in a returned phone they will not even attempt to retrieve it for you, basically they just jack you for it. I lost a 62GB SD card that way. But you will get nothing but promises from them to never follow through with. But plain and simple. Their phones are junk,service is the poorest I've ever experienced in my 54 years of working in a customer service field. In my opinion this company needs to be shut down and needs to be forced to pay back all of the tax dollars they've been paid to supply a good and reliable service to their customers because I have yet to once come even close to any form of satisfaction at all dealing with Assurance Wireless.

What everyone else has already said. 0 Stars. I have been with them for almost 10 years. In the past 2 years the company has gotten so bad that I will switch. I have serious health conditions. They do not care if you have a functioning phone.

Been with them for 5 yrs. and all of sudden, surprise, they shut off my phone a couple days ago. I spent hrs.with them on the phone yesterday 6/21 and they said because I lost the phone (slipped off my lap while crossing into an elevator in a power chair), that I have to get that out of the elevator's pit and send it back or pay 65.00 to get it turned back on. This is a new rule from T Mobile who took over Assurance Wireless per Ann, the last rep. I am a high risk senior who is disabled, and I live in HUD housing. I don't even get to call 911. This is absolutely shocking and horrible. the first two reps, one had the phone go to the after survey, when he said he was getting a manager, the second one after 40 minutes, I asked him to hold for a minute and he said ok, I was in pain, was only going to be a minute, and when I got back he had hung up. The last rep, Ann, said the rules over and over and then goodbye. I had asked for a manager and all I got was her. It is not worth the hassle so will get another phone company. After 5 years of being with them, you would think someone would have recognized a good customer.

I see people with the same complaints and it makes me upset that they are taking advantage of people. I have been without phone service for over a month. I called to ask where the phone is because it's supposed to be there between 3 to 5 days. That was true once. The first phone that I got in January could not be activated. They sent me another phone that would just shut off even with a full charge. They then sent me you know unimax phones, four of them. None of those four lasted more than 2 hours. They promised me either a Motorola or a Samsung phone. I've called them back saying that I have no use of the phone and that I have to use my neighbors. They all say let me make your day, I will solve this for you, I will make you happy, etc. Most of them are very patronizing where I feel they just don't care and giving mouth service. I decided that almost after 6 months of dealing with them, that I am done. I transferred my surface to q Link. I was able to talk to someone who really did care and gave wonderful service. I'm so glad that I made the switch. I was with assurance for over 14 years. I was not expecting this. The problem ran into was when they switched from 3G to 4G. I'd purchased my own phone from them and never had a problem. I'm really hurt and disappointed in them. When I called to cancel they asked me why and I said look at my file. They were very indignant that I was leaving. I was always very polite to them and never lost my temper. Maybe I should have. What good is a free phone if you can't use it! Someone is paying for it and it is not assurance wireless. It is the taxpayers. I worked at minimum paying jobs for 50 years. My tax dollars paid for those services. I am elderly and live alone. That is the only phone that I have. It really is a lifeline to me and I feel that they have taken a life preserver from me. If I'm having problems, a lot of people are. Switch to another phone company if you are having difficulties. It took me a long time to wake up because I had been with them for many many years. I'm still shocked that they were indignant and upset over me leaving. Wow