Assurance WirelessReviews of assurancewireless.com

I, too, live in Northwest Florida. I have been with Assurance since 2012. I didn't get an Android phone until 2020 since I had Internet through Cox. After Cox screwed me over I received a UMX phone. It got me through many years and when the unlimited program ended when our Congress wouldn't approve funding, Assurance gave me unlimited for at least 8 months more until my anniversary date. I have always had pretty good luck with very helpful customer service. Had to get a new phone when the UMX wouldn't upgrade past android 12. I bought a budget Blu 35 Google phone from Amazon but that phone sucked. I use a Motorola G play 2024 and haven't had many issues with it. I still miss the UMX phone features, text, and access to my favorite sites. Wish I would have kept a list of chrome sites I saved. With that phone changing to a new battery was an option. The Motorola doesn't allow for battery changes. I will always have gratitude for the Lifeline program.

I don't care what anybody says assurance is truly one of the best services hands down! I've had Verizon, US cellular, air talk,ect.. I've had prepaid accounts, I've had assume credit with regular service! I'm in snap right now and getting assurance free life line! & assurance treats me with respect they ALWAYS resolve my problems, if you are down on your luck add need life line I promise assurance is one of the best! Thank you assurance for being here and treating me with respect!!

I live in NW Florida and have no problem with my Assurance Wireless service. I am currently using an iPhone 12 I bought online. I did get a free Android phone in the beginning and it worked fine for two years and then died. Every time I have contacted customer service they have been pretty quick to respond and gave clear, concise instructions. I am happy with my service!

The customer service agent was very, very helpful and sincere in her efforts with the activating of my service. If all agents were as friendly and helpful as Laura was, people like me would ver pleased.

I give Assurance Wireless credit because they kept our phones going even though the government pulled out of the ACP program and it's only lifeline now. They made it work so we can keep our phones, unfortunately I am going to have to now pay for a phone because even though they give us 4 GB a month, I use one gigabyte per day! So when i usevmy free 4 gigs, browsing is so slow its like being on dial up. Apps use much less data so doordash Works okay, although I can't upload photos. I don't stream videos or anything. It's the government that pulled the funding it's not assurances fault. Assurance Wireless is like any cheap thing like Spirit Airlines everything is fine, unless you have a problem. Yes my phone broke they wanted me to charge $79 to send a new phone I just bought a TracFone and put my Assurance Sim in it and it worked.

I had a excellent experience with Jane. She was terrific. Jane helped me with everything that I needed. Such a joy dealing with Ms. Jane. I wish all of your representative had a pleasant personality as Ms. JANE. I HAD TO KNOW AND REMEMBER HER NAME BECAUSE SHE WAS AMAZING. SHE NEED TO TRAIN SOME OF YOUR OTHER CUSTOMER SERVICE REPRESENTATIVES.

Okkk Im going to start off by saying Mr.Von u are the goat I love the way that u assist people u are very understanding n patient and gets the job done. I will be letting people know anytime that they have a problem just ask for Mr.Von u guys n he will get the job done no matter what trust me y get mad when he can make u glad lol.

I don't view as Assurance Wireless being a bad company I view them as being a really great company that has really helped me off and on over the years. they provide me with the best customer service and they are very understanding and they were able to provide a great device of the Moto g pure and this time around I am so amazed of how well they treat me in customer service I don't consider this company bad I consider it a very amazing company with good people and I am just so thankful from God above in heaven that God provided unlimited service with unlimited talk unlimited texts and unlimited data in the state of California even though I don't like being a California native I just love being around Assurance Wireless