Assurance WirelessReviews of assurancewireless.com

Horrible customer service!! I got a downgrade to UMX and it does not allow me to add an app. Also get recording when calling 611. I have called numerous times to customer service, most are difficult to understand, I have been hung up on, left on hold for eternity, told they would fix after hanging up and nothing ever improves. I finally said I need a new phone but they said I would have to pay $39 and they had no clue what phone I would then get. I already purchased one for about $100 but they said because they changed from spring to t-mobile (or vice versa) i can no longer use this phone on their network, so I told them this phone does not work properly, it is a piece of junk and to send me a better phone. They said 3-5 business days I would receive, but didn't come. I called and asked the status of the new phone, they said their upper echlon people said no, because my phone was no longer under warranty!! WTH. I said oh well, I can't get a phone that works from them, need a phone and guess I will have to change carriers. Spoke with supervisor who was rude and did not have a problem with my changing carriers after 5 years with them. I am so frustrated, and am amazed at their unprofessionalism, I never want to hear their name again. Grrrrrr, unbelievable they are in business and one of the largest carriers? They suck any more. One star is too many, having to wait an hour to talk to someone, then can't understand them, then get a ration of b.s. no way Assurance. You have gone down the drain and I have tried too hard to let you do the right thing.

Replacement Phone not working properly I can not make or receive phone calls and no Internet connection I have called assurance wireless more than 3 times over my replacement phone I was promised a new replacement phone never gotten first it was a problem with my replacement phone and now its they don't have service in my area 37825 I no for a fact they do I have been with assurance wireless for over 8 years I have also sent people to assurance wireless they just don't want to send me a new replacement phone I have also bought phones from assurance wireless in the past Desired outcome: I'm not a happy customer did not resolve my problem I'm having with my shock phone

Where to start since there is nothing good to say about this company. Worst customer service in the history of the world with all calls routed to India and you can barely understand them if at all. Will lie non-stop and tell you it's taken care of and expect delivery 5 to 7 business days. Over 30 days later with numerous repeated calls and still no phone. Ask for someone in America who can speak proper english... never happen. Phones are the worst still trying to get a working phone since the 1st phone, less than a year just quit. 2nd phones battery blew up less than 8 months, got another new battery locally at my expense and it immediately got very hot and started draining charge extremely fast, had to pull battery out proving something wrong with this phone also. When it was working I would get other users calls and texts. Phone is loaded with bloatware that cannot be removed and some of it cannot be turned off. Slowest internet... Slow, Slow Slow. Even when I am in town, phone gets only a bar or 2, Bad connectivity so don't ask about out of town, almost non-existent! If I am so un-happy with this company why stay, Excellent question, I am not. Looking into other options since this company is a waste of time and especially $MONEY$. MY SERVICE IS FREE BUT IT IS NOT EVEN WORTH THAT! BAD COMPANY, BAD PHONES, BAD SERVICE, ESPECIALLY BAD CUSTOMER SERVICE! DO YOURSELF A HUGE FAVOR AND STAY AWAY FROM ASSURANCE WIRELESS! I could keep writing more bad review comments and wish this site would give negative reviews but I think I have expressed well enough how I feel. Write a letter and send it by mail and you will will get better and quicker service from USPS. You have been fore warned!

I got a DOWN GRADE from a okay phone to a horrible phone called a COOLPAD, it's a CrappyPad!!! lame and now where I live I have to pretty much go outside to talk on the phone. Lousy service and customer service is 0 or very Inept customer service/support.

Sent me a new phone 2onths ago they tried10,+ times to activate and couldn't,? Then 6 different people lied about sending nes phone or sim card never happened I have disabilities and need phone badly I can't go out of house only works on wifi ,? The worst customer service I have ever had to deal with ? Can't understand most of them and have been hung up on one than once? Ceo should be fired? I need badly and they are terrible

Did you know this is Government this is a state they pay for this phone service for disabled seniors people is it’s been three phones burned in this year I got one more burn it today so it’s very difficult to contact you when I don’t have phone who is stealing money from government is that republican people ? Or the Democrat people ?pay attention You organizations or business whatever we want to call or you want to call yourself can’t handle it no more this kind there are association with the government for the phone service please give it to someone else company because it’s too much is too much problem already Truly a senior USA citizen

Will cancel. Decided to go with this company for free phone because of carrier. Didn't check the company itself like I normally do. If you use this service for free phone it's better you deal with someone hawking them in front of a strip mall. Poor customer service. Don't know how to answer questions because of not listening to what you're asking. Rude American rep will probably hang up on you due to not knowing what they're talking about due to poor training. Then you'll get a poor English speaking foreigner.

T-Mobile apparently took this service over and is abusing the poor in doing so. I was treated in a deplorable manner as a direct customer 13 years ago and now they are lying and playing games with assurance customers. I got a replacement phone 8 weeks ago and suddenly an email came yesterday claiming they sent numerous requests for me to mail them the old broken phone that was replaced and I now had one day to send the old phone back or they would suspend service. They suspended service about 4 hours later. *After 10 years with Assurance I give up on T-Mobile over their cruelty and lies and abuse! I will do my best to file legal complaints wherever possible as well.