Assurance WirelessReviews of assurancewireless.com

The phone my mom had for many years was slow and buggy from the start. We finally tried to replace it and Assurance wasn't able to activate the new phone I had to pay $150 for. Then they were not able to reactivate her old phone. Long wait times on hold to talk to clueless reps from overseas. If I am not fully refunded for the new phone I will have to file a dispute with the credit card company. Avoid this company!

I was lied to by the phone operator , I had to get a new sims card because of the mistake they made on their behalf . My information was put in wrong so it did not longer match nothing that was turning it and my application was never approved I had prior been with them for 3 years . The first phone operator lied and said my SIM card was on the weeks went by I called again the next phone operator told me the truth and said they never put the information in correctly my sims card was never on the way I stayed on the phone 2 hours . Due to them putting in the wrong address even though it has been the same for the whole 3 years it knocked off my service .

I've had this piece of shit 1 week, it sends blowback into a callers ear, I charge the battery, make one short call, leave the phone sit 3 hours and I had 32% power, it's a brand new battery it should hold a charge, if you try and text it's so slow you can type a sentence and then you have to wait for it to load onto the phone, ain't nothing free, is God damn right, this piece of shit, might be free, and the company iffy, but our government can force these idiots to provide devices that can be successfully used and operated

I had purchased the REVVL 6x Pro from the Assurance website. All was good until the phone actually arrived at my house. They essentially sent me a bricked device that was used as a display model at T-Mobile. When I tried calling ENI to get a replacement, they told me I had to REPURCHASE the same phone and send the other back in order to get the exchange. Which is absolutely ridiculous and also scammy as fk. You guys suck for wasting my time and my money.

Tried to scam me out of 10.00 because they made mistake trying to activate.

I WOULDN'T EVEN PUSH THE STAR THAT'S HOW BAD THE SERVICE HAS BEEN!! I DID EVERYTHING YOU TOLD ME TO DO. IF I WERE NOT ACTIVATE. I RESTARTED THE PHONE DID EVERYTHING AGAIN TO ACTIVATE AND I HAD SERVICE FOR ONE DAY! NOW I CALLED EVERY NUMBER THEY GIVE YOU WHEN YOU CALL ASSURANCE.COM OR WHATEVER AND I CAN'T GET A HUMAN BEING AND THEY KEEP REFERRING ME TO THE SAME NUMBERS AND TELL ME THE EXACT SAME THING ON EVERY MOFO NUMBER! THE GOVERNMENT PAYS YOU GUYS GOOD! WHY IS IT SO HARD TO KEEP SERVICE ON??¿NEVER AGAIN! AND I WILL NOT REFER ANYONE TO YOUR SERVICE!!!!

they cant figure anything out. the people handling the calls are trained Dumbots. they cant help anyone. I am in a wheel chair and now havea disability check comeing to me which by the way is small and unbelievable for the work i put into america. but they cant get it together withthe national verifirer. i have been approved and they cant punch in the Q numbers or see anything. they keep making ,me fill out another application for nothing. it s been close to two mointh and no phone, no way to call anyone to get cat or dog food, and they could care less. but yesterday i get the text make sure to use yor ==ur phone once a month to keep service. the computer thinks everything is going great but the 34 emo;oyees and 4 suoervisors cant get it together. i also had ine employee comment when i asjed her name/; she said "my bame is LUCIFER a nd im going to make your life a living hell and cancel your service. i told all 4 suoervisors and nothing has been done. How depressed ive gotten from this situation. its a crying shame

Update on my no longer existing but still very stressful and tiring issue with Assurance Wireless. Today Assurance Wireless was PROVEN to be a deceitful downright lying company. And that's my motivation behind my posts regarding their straight up DISHONEST tactics. Im hoping any and all potential future customers will see how they lie in order to get a customer to spend his/her hard earned money. Now remember. Assurance Wireless said from the beginning the issue wasn't with their network. They told every lie imaginable. All of which I debunked. The lie they clung to the most was, WELL, your phone isn't network unlocked! Which any idiot knows that if it hadn't been, my service with AW wouldn't have worked fine for almost 5 months! Well today I got a new SIM card from a different service provider. Popped it in my phone, which also AW said my phone was defective, and the service works great. EVERYTHING WORKS JUDT FINE! Which is proof positive Assurance Wireless LIED about everything. That's what I hope any and all potential future customers will come to understand. Assurance Wireless will not only not hesitate to, but seem almost eager to lie to their customers. To be deceitful. To, at times, employ tactics that are actually illegal. Don't get wrapped up with these scum buckets.