Assurance WirelessReviews of assurancewireless.com

What went wrong is, they want between 40 and 80 dollars for these old and outdated government phones.

I wish I could give them a -100. I was sent a phone that is too small, I can't see the screen very well. I was told I could send it back, then told I couldn't send it back. After calling numerous times I talked to a woman that was sending me a phone with a bigger screen. It didn't come so I wanted to be sure it wasn't left at my door & some1 else grabbed it. Then I walked to ROY on 9/4. He said it was sent on 9/1 & I should have it in 7-10 days. It's still not here so I called & was told there was no phone sent on 9/1. I was told that I had to talk to the manufacturer , the manufacturer tells me I need to talk to Assurance so it's a constant back & forth & they have no clue what they're doing. LIES, so many LIES. So NOW I am calling again to talk to a supervisor because she told me there wasn't a supervisor available. Angry doesn't even describe how I am feeling right now. I despise being lied to. Worst company. Plus finding someone that speaks clear English. I got through & she made me repeat everything before talking to a supervisor, she then connected to so I could leave a review & no supervisor. The absolute worst company I have EVER had to deal with!!

a lot of times when i my self or my wife calls in to talk to someone, both of s have a very hard time understanding who the person is that we both are talking to. also the problem is that both of us feel that there have been a lot of times that the people that are working for assurance wireless need a lot more training on how to fix and help with problems that both of us have had come up with our phone's over time. both my wife and i are not tec savy at all, and when we have called over time, we have run into conversations were the person who that we were speaking to, had both of us running in circles. and we both got so up set over time that we had to hang up and find someone else that could help us with the problems that both of us were having. my wife and i are assurance customers for life. we do enjoy the plans that we have. but customer service needs a lot of improvement.

The customer service sucks the plan sucks you only get uimited talk and text and 10 gb of data they transfer me to a different provider which kicked me out the system when I updated my address because they don't have a 2 tier data base when they redid my application it kicked me again saying I was no longer eligible when I am and was I got so sick if them I went to metro never again not only that they made it where I can't transfer my phone had to get a new one cause they left it active with no data

I don't care what anybody says assurance is truly one of the best services hands down! I've had Verizon, US cellular, air talk,ect.. I've had prepaid accounts, I've had assume credit with regular service! I'm in snap right now and getting assurance free life line! & assurance treats me with respect they ALWAYS resolve my problems, if you are down on your luck add need life line I promise assurance is one of the best! Thank you assurance for being here and treating me with respect!!

I'd give a 1/2 star if I could. I wanted to bring my own phone. and it was nothing but problems. I think they were trying to force me to but a phone 2x I put money on my acct , after receiving suggestive texts to do so. They'll tell you if you have more data, your phone may work. After I walked away from them, I tried to get the $30 that was still in my acct. I CAN'T EVEN LOG IN NOW, MY ACCESS IS BLOCKED. CUSTOMER SERVICE PUTS TOU IN FOREVER HOLD. THEY CAN TAKE MY $$ AND SHIVE IT UP THEIR PROVERBIAL ASS. EFIN MONEY IS TIGHT ENOUGH, YET THESE CLOWNS DONT SEEM RO CARE. I GO TO KILLEEN TEXAS ON OCCASION TO VISIT WAR BUDDIES. ASSURANCE WIRELESS IS IN KILLEEN TEXAS. WHERE DO YOU THINK IM GOING WHEN I GET TO TEXAS?? .

Assurance wireless has good service customer service is ok good service for free data speeds are good. But the phone they gave me is starting to have issues and they won't replace it so I left went to airtalk dropped calls too

They might offer the most amount of Mobile Data compared to other Networks (depending on your type of service plan) but they lock your SIM card and if your phone breaks you must find another phone to call them... wait on the line for at least 30 to 45 minutes ,then finally switch over your phone. They say you can do this online but NO! If you're phone breaks you can't have their verification text sent to your phone and you are stuck!