Assurance WirelessReviews of assurancewireless.com

Your representatives which roam around NYC offering to sigh for acp program charge 150$ for a phone which is supposed to be free!!! That's against the law! I will complain to the federal agency! Precisely, your representatives on 181 street in NYC, I don't know if you even aware of these frauds sitting outside and selling for 150$ free phones.

If you need help with a replacement phone they will not help you. They constantly lie that they will send you a replacement and they never do. When you call back you go through the same process all over again another promise that they will send a new phone and nothing. Very unprofessional company. Don't waste your time with customer service . they only tell you what you want to hear .

Scam! They send phone that doesn't work then argue about the warranty. Never got a working phone plus they argued about the warranty even though I have the warranty saying it was still under warranty. They put me off so long that phone did go out of warranty and phone doesn't turn on at all. Believe me these people are scam. Horrible beyond belief and disrespectful. I told them I was going to ask Americans to boycott Assurance Wireless.

If I could rate zero I would. My brother was without a phone for over 2 weeks due to a tower problem and as of today he still has no phone. I called on his behalf and was told the shipping fee had to be paid before a replacement phone could be delivered. I asked about the shipping details, was given two prices ( regular and overnight)..I provided my credit card information for overnight shipping, unfortunately the system was down so the payment couldn't be processed. Come to find out the system had been down for several days. Then I was told to get top up card to cover the shipping. Bottom line, after speaking to 4 agents, I finally got an order number and confirmation the phone would be received next day and the tracking number would be provided within 1 - 2 hrs. We'll it's the next day and after speaking with the supervisor Michael (35 yrs svc), I was advised there is no overnight, all 4 agents gave me the wrong information and the phone will be delivered Monday by 8:30 pm...the only thing is he will have agents be retrained. So I spent an extra $10 dollars for nothing...regular shipping $20 (3-5) days, expedite $30 ( 1 day less). Oh FedEx doesn't deliver on weekends per the supervisor. So ny brother has another 3 days without a phone. Hopefully your experience will be better!

I had assurance wireless for a few months. The phone was incredibly slow, took up to two minutes or more to connect a call. Even a 911 call would shut off randomly, and in general just didn’t work I reported this issue many times assurance wireless wanted to do troubleshooting time and time again and each time seem to have no knowledge of the phone or how to troubleshoot. I ended up requesting a new phone I was told time and time again one would be sent. Never did never received one never heard from anybody. Never got a call back like I told, I would ended up canceling with them and still continued month after month to get their emails and letters in the mail for service. This company is absolutely ridiculous. They may as well be a scam because everything about them is scammer material. Don’t sign up go with a better more reputable company.

Assurance hijacked by ACP benefits, and now I can’t move forward because they will not disenroll me from their service Never had anything to do with them. Never got a phone. They refused to release control my ACP account which is a $30 per month loss of benefits.

These dummies!!! I call to order a new phone and a few hours later, they turn off my current phone while I'm frickin' driving to a remote location. I use someone else's phone when I get back to the city to call them and they LIE and said service was down in "my area". I told them that wasn't true because I literally traveled 60 miles and at no time did my bars appear active. They kept saying service was down where I was at but I was literally on a cell phone with them...!?!? So, NO SERVICE for a day (they expedited shipping) until I receive my 'new' phone and its a frickin' lemon. Repeatedly drops the hotspot right out of the box and then stops working altogether. I call them and say put the service back on my old phone until another new phone comes AGAIN, so they literally go through the rigamarole of transferring my service and they say "it can take from 15 minutes to 2 hours for your service to switch over" but 2 hours later the service was still on the new busted phone. 24 hours later I receive my newer phone and that one too, ends up dropping the hotspot service constantly and now the hotspot appears to have stopped working altogether yet again. When I called them to try and switch the service back my old phone they AGAIN went through the rigamarole and line about waiting up to 2 hours and I told them,"that's what you said the last time and you guys didn't switch it." So they put me on hold for 10 minutes and then a spanish speaking agent came on. They simply dumped me into the spanish queue rather than actually dispensing customer service and courtesy. This company is disgustingly dishonest and shouldn't be allowed to hold government contracts. Force inferior products on people and then lie about their actions. They don't even keep records of who entered your account before them. If I could give them minus on a review that wouldn't be enough. Terrible liars.

Going to assurance wireless and expecting good service, Is like going to a wh*#re and expecting to be loved. Not going to happen.