Assurance WirelessReviews of assurancewireless.com

Do not waste your time on this company they have lied to me they gave me phony tracking numbers they gave me phony reference numbers they are scandalous they ripped me off that kept my money they refused to return it they refuse to give me my refund. This is the worst company I have ever dealt with awful please don't even waste your time or your energy or your money on this company they steal from their own customers.. please save yourself the hassle don't even bother with this place it's a complete scandalous rip off it's a joke.

The worst ACP lifeline plan these phones absolutely stink. I would give them a -0 , if I could absolutely poor they try to be nice. They all make believe that their names and I already know where they’re coming from. …I even asked if I can use my old phone which was like new and they won’t have SIM cards cause all they use is android and I used to use iPhone smart phones. I prefer a flip phone and as an Air Force veteran senior now these phones break easily. Used! I had one replaced just in the beginning, died while important call talking and then, replaced but a hassle with inept reps…The worst ACP lifeline plan as these phones , service problems, they absolutely stink. I even asked if I can use my old phone which was like new and they won’t have SIM cards cause all they use is android and I used to use iPhone smart phones. I prefer a flip phone and as a Air Force veteran senior now his phones break easily. I had one replace just in the beginning and then now they said they were to send me one out and now it’s over two weeks so I’m either gonna go with QuickLink, which is better or even true connect or just go with one of these companies like boost Mobile or mint… I want to let you know I was with Verizon for 20 years. I finally got the veteran discount pan years later? and they knew I was a veteran from the beginning. All I wanted was to change my phone number after 20 years because of spam, Robo calls and they messed that account up with all the outsourcing. I had problems with Amazon because of this, they were in my account after so many years they ruined my Verizon account , T-Mobile and you name it let’s take America back again. I know I was US air force Space command, Space Force top-secret! Wake up it’s not free it’s to track you..NSA, lol

My phone was turned off. Customer service rep said because i didnt use my phone but use it everyday. Ive been with yall for 13 years! Now i have to re apply but i dont want to lose my number. Customer service talks too fast, dont understand them either. Now im paying 10cent a minute but yall are ripping me off. Ive been counting. Really really feel let down by yall.

Assurance charged $20 to ship and old slow Chinese phone 📱 which runs disruptive ads screens overlay which technical assistance cannot turn off. Customer service stole the credit card info when I paid the shipping and ordered expensive make up $400. DO NOT USE ASSURANCE

In June 2023, I paid $32.86 for a replacement phone. The Schok phone they sent was worse!! I returned it and asked for a different phone. No phone arrived. Even though, I was told to expect a phone in 3-5 or 5-7 business days. I then asked for a refund of $32.86. That didn't come either. Again, I was told that I would receive a refund in my bank account. Then, I was told that the shipping fee is "non-refundable"! I told them that I want a new phone or my refund. Then, they told me that I had to pay another $20.00 in shipping fees!!! I have written them a letter that includes the case # of certain times I called them. As of this date, August 17, 2023, I have not heard from them and still do not have a new phone or a refund!!! Please STAY AWAY from Assurance Wireless!!! Poor Customer Service & corrupt business practices!!!

My mom was on the phone with assurance wireless and the lady wasn't listening at all. My mom asked for a supervisor and the lady said she doesn't have one on site then said she works from home then said another thing. We asked for her name and employee number and she only gave first name and nothing else. She said her name was Jane and her "supervisor" was Erica. No other info at all. I'm contacting HR as well after this. 3:04 pm pacific time

If I could give negative stars I would, I will be telling people to use a different company. I am assisting with a client who has had issues with his phone for months, "it was a tower issue" "it's a SIM card issue" nothing they have done has corrected this problem, So he asked for replace phone, now they stated that it has to been in year, The problem started before the year was up, they have this documentation, if he wants a phone he is now charged for it. So they are not fixing the problem with his phone, they want him to pay to get a new phone. First I was told cost would be 49.99 then when speaking with supervisor cost was different. Very Very Very poor customer service. A company that doesn't provide you with service but asks you to pay money for a free phone, because what they give you doesn't work.

This is a fraudulent phone insurance company. They purposely send you the wrong phone and hope you dont notice after paying the deductible and filing a claim and then blame the customer. I do not recommend. They are highly unprofessional! Very crooked!! Beware.