Assurance WirelessReviews of assurancewireless.com

They constantly lie! And it's for no reason!

Cut my service off after 3 days like are you serious why did I even sign up there literally useless. Plz stop funding this l.

William Bangs, u have hrmed me by unfairly cutting off my fonefor 4 months. U have my acp # and all you allow is the broken unusable web site. U have my application , then u dont. T mobile says u er supposed to ontact me. Fat chance. Headquarters of t mobile says it is ur fault . I am legit. But cannot afford the t mobile fone I had to get because of med readmsons. U r unreachable by phone today . Says go to web site or just says goodbye. Want to communicate with actual knowledgeable person in USA. Not poor foreign reps. You offer not a lifeline, instead for us who b compromised and living rural it is a deathline. Have has c ree phone like 20 years, never had such horror. Lies and deceptions . I am sorry that I may use harsh language, but what u are putting .me thru is abominable. And as I expect this will do nothing. U r not there. U can not care. It's not . But they have all my info, just keep saying I'm good, then bad , .

Is there a zero o can rate . Phones garbage tell them good phone or canceling. Deceptive market practices. Sign unlimited talk text and put on basic of not catch it screen print any plan change tell 7 days get unlimited . Then send China phone works week . FCC NEEDS COME DOWN HARD THESE GUYS ..I send Fcc 2nd complaint go anyone but them . You should not be trying get low income folks buy phones . Metro tmobile its compatible to y system or you guys just Bull .

It's another lifeline provider with awful customer service (I've been with two so far). Assurance doesn't allow you to bring your own phone. You have to buy one from an approved list. They will give you a free phone, but it's a cheap model that may last only a few weeks or months, and they will charge for a replacement phone if it was broken and not defective. First time I broke a phone, I called their customer service, and they promised to send me a replacement for free that never arrived. When they called back, they then stated that I had to pay $39.99 for a replacement. Whatever, I paid and got the new phone. This one didn't last me four months before it also started falling apart. After going through a nightmare of a customer service experience, the company wanted to charge me an EXTRA $20 ON TOP OF THE $39.99 for a second replacement. $59.99!!!!! Needless to say, I'm done with this company, it's infuriating customer service and surprise replacement phone costs. I don't have the patience for such abuse. It's a free service that isn't worth it.

Insurance wireless is the worst company to go to. I had to call them five times twice. They lied to me and said that my phone will be on the way because the cell phone I have broke on its own did not work did not turn on they lie to me and said that is on the way, and they’re nothing but a bunch of liars. This is the worst company to go to even if it’s free. I called back and canceled my account. The only thing they wanted me to do was give them good ratings.

Poor customer service, phone is a very low end phone…it’s pretty bad..just an overall bad experience ..stay away!

When my father's free phone broke, we ordered a replacement. It was defective. They sent a replacement. It was again defective. Decided to buy a phone, hoping it would be better. You can only buy through their AW Q1 site. Literarily no customer service at Q1 (phone, chat, email, help desk tickets for a month - no reply). The phone got stuck in transit for a month, then was returned to Q1. At that point they issued a refund stating, "customer no longer needed". Called AW to request another replacement phone. They processed the request and told me up to 5 business days. In 2 weeks, still no phone. Had to call and was told I have to pay $30 for shipping and the phone. Not that it is fair to keep paying for defective phones, but why wasn't the $ mentioned in the first place? Meanwhile, a disabled 90 year old man is stuck with a defective phone that cannot receive incoming calls. It has been a long ordeal. The issue had to be escalated and the supervisor was borderline rude. They say they appreciate you as a customer, but they do not.