Assurance WirelessReviews of assurancewireless.com

Through deceptive marketing I "upgraded" my account. This caused my ACP with Xfinity to be ended. It took a lot of work by Xfinity and myself to get back to Lifeline only with Assurance Wireless. Still get "upgrade" notices. Poor customer service, deceptive marketing and inadequate website.

Haven't had too many problems with this company for several years, but now that I really need a new charger, which I was told would come Thursday (as I type this it is Friday) I am still waiting. Plus, when I call the number, I get people I can barely understand. It's been two days now since my charger from them was supposed to come, and still nothing.

Have an account with assurance wireless and about half the time I cannot access my account because assurance will not let me in to my account. This is totally absurd

I was going into assisted living and I needed a phone. I am on medicaid. I "attempted" Assurance Wireless which I had many years ago and it worked wonderful. This experience was AWFUL. When I tried to set up the service I accidentally dropped the phone mid call and I was now deemed invalid. I had to reapply if I wanted service, so I did and they sent me a second phone. If I could have spoken to someone maybe it could have been corrected. Anyone who spoke to anyone at this company received a miracle because every phone number takes you to the same automated system. You just go around the same prompts at every number. There is ABSOLUTLEY NO CUSTOMER SERVICE AT ALL. This company should not be allowed to be in business at all. I suggest you look elsewhere, don't use it. Can't recomment something that doesn't work. I'd give them no stars if i could.

They kept sending phones that don't work. They are quick to sent the first and second phone, after that, you'll have to pay for it,

Horrible customer service. They will tell you anything to get you off the phone. They hang up in my face. Tell me that I am a liar. They give me different answers. I have been waiting on a phone over a month and haven't received it. They keep telling me to reapply. They keep giving me run around.

Awful service my phone stopped working..could not call out or receive...reps says the tower is out...another rep says my phone needs to be replaced...they can't speak English and they talk over you...Makes me sick to deal with them....they have changed

If I could give a minus zero I would. I am disabled on a small income. I would rather be strapped and pay for a phone then deal with these people. First of All I was lied to by every representative I spoke to. I signed up locally outside of the food stamps office. The girl told me I could pick one of two phones for free. She said it was totally free. I asked I picked the motorola. She signed me up and then told me I owed her $90. I said what are you talking about? You said it was free. She said no. This phone is free here. I never said that so that was the first lie. I also told her I did not want the ACP plan as I have it at the house and you can only have one ACP when she was done. I said am I on the ACP plan? She said yes. I said that is not what I wanted. I wanted the lifeline program. So she gave me a very cheap junky phone and signed me up. When I went home I called assurance wireless. They said I was on the ACP program. I told them I canceled it with the first girl. They said no it's not canceled. I asked them to cancel. I had to call back 7 to 10 times. It is still not canceled than it is 5 days later so I am probably going to lose my internet benefit at home from ACP. Every time I talk to somebody I get nothing but lies. I was told I will be switched from the ACP to the lifeline and I will get unlimited talk, text and 25 gigs of data. I found out that is the ACP program that I did not want. What is wrong with these people? Then I was told I will get a free phone and it would be a Samsung. Who knows if it will ever show up or if it will really be a Samsung. It's just been one lie after another spending eight or 10 hours on the phone. So far nothing resolved. Sitting here with a junk phone that might cost $5 retail. I am so upset with this company. None of them speak proper English and they don't really understand well what you're saying so you have to keep repeating yourself. I don't understand what they're talking about very well either. What happened with keeping our business in America? We have sold America. We are giving all our business to other countries. They are the ones who answer the phone. They do not understand English properly. So how on earth can they help you? If you want to receive lies and a junky phone then accept this company. If you want a good company, do not take assurance wireless. I warn you of this. This has got to be one of the worst companies ever. Again, everything out of their mouth is nothing but lies. They all sound like they're reading the same script. I'm going to send the phone back because this is nothing but problems dealing with these people. I will have to go ahead and take food off my table to get a phone that I need that will have reliable customer service. Hopefully. This is not the company for you. They should not be allowed to stay in business in my opinion. So my advice no matter how desperate you are for a new phone, don't do it with assurance wireless