Assurance WirelessReviews of assurancewireless.com

the phones only last a few months. And then to get a replacement warrenty phone. I waited several weeks and found it hadn't even been sent out. then waited 3 more days. Called again to track the other phone. found it hadn't been sent yet. so 2 weeks of run around with no good results. Won't recommend them again!

They make it extremely difficult to port a number from T Mobile to them. I provided everything that is required to port a number and after a long wait to get the phone number changed to them, they came back and said that it cant be done and to go back to T Mobile. T Mobile and Assurance are the same company so something is not right here.

May 2 called suppose to get a ph replacement. Told me over 20 business days. Waited.no oh called beginning june told me sorry we send ph out have it 3-5 business days. I waited called 1week later. The woman says have to pay monthly fee and new ph ,shipping handling charges. I’ve had this service 2012 same number. I hung up. I call today, bc ph is still on collecting gov money fir 2mths now. I’m told I can get replacement oh. Then say not warranty anymore bc had since 2021. I had to call b4 yr up. U can’t call in a yr or won’t get new ph what I was told. Says be 9.95 for ph. I get my credit card he says be 20.00 I said you said 9.95. Then he says it be 29.00. I said you just went up x3 in few minutes. Then he’s says be 31.52. I asked to speak to a supervisor. She has to call me. Gave my number . That was11/2 hr ago. No call. What is going on with this service. My kid school, DRs etc has this numb all these yrs. I don’t know what to do anymore. I need this ph in case my 24y okd car breaks down w/my kid in it w/me. Help

I AM ON MY 3RD PHONE IN ONE YEAR BECAUSE OF FAULTY EQUIPMENT, PHONES THAT BREAKDOWN AND UPDATES THAT RUIN THE PHONE. CUSTOMER SERVICE WILL NOT REPLACE THEIR CHEAPLY MADE IN CHINA PHONES UNLESS YOU PAY FOR A NEW PHONE AND SHIPPING COSTS AMOUNTING TO OVER A HUNDRED DOLLARS AND THATS IF YOUR ON THE FREE GOVERNMENT PHONE PROGRAM. TAKE MY ADVICE DO NOT DO BUSINESS WITH THIS TERRIBLE, CHEAP PRODUCT OF A PHONE COMPANY... LISTEN TO ALL THE BAD REVIEWS BECAUSE THEY ARE TRUE.

This company is crooked,they are trying to 5$-10$ customers and even though I am eligible for unlimited they are not giving it to me after multiple attempts.Thanks Government, just what we need government supporting businesses that are robbing the poor....

This government service is terrible. I asked for a new phone they never sent it after telling me to wait 3 weeks. They was supposed to reactivate my old phone but never did. This service needs to be shut down. They are not a real government phone service. There customer support agents lie like crazy. There whole company is on their way to hell in a lake o fire the way their headed.

This company lies. It's difficult to understand the representative. I was told that a phone my client had was on a warranty and would be replaced for free. This phone was the free phone from the food stamps. When the phone never arrived, I made another call to customer service. This agent with thick heavy accent told me we had been completely lied to. The phone was not free nor was the shipping. We were told the only option was to cancel service. All of this we went through because her old phone could not charge or even turn off.

NEVER USE T MOBILE ASSURANCE. I HVE BEEN NON STOP CALLING SINCE MAY 4, 2023 THEY RIP YOU IOFF AND FAIL TO KEEP THEIR PROMISES. ASK 4 A SUPERVISOR AND NEVER 1 AVAILABLE