Assurance WirelessReviews of assurancewireless.com

Customer Service is ignorant with their listening skills. They do what they want and only half explain things.

I realize many people have thought Assurance is awful, but in my experience, they're terrific. They've replaced phones for me whenever there was a problem and their customer service people know their stuff and are extremely helpful. I've had Verizon and Apple and Assurance has much better customer service than either one.

I would give these FRAUDSTERS no stars if that was an option. I had service with them under the Lifeline plan and went through the recertification process by phone back on 8/19/2023. The customer service rep assured me multiple times that I was recertified and she even said my plan was upgraded to all unlimited (talk, text, data) starting immediately. Then on September 29 they cut my service. Just like that! NO NOTICE AT ALL! Don't waste your time with these lying scammers. There are much better cell companies out there.

HORRIBLE! HIDEOUS! If you want a better phone service, just consider standing outside and yelling to whoever you want to call! I guarantee you will get a better result. WHY does the government use crappy 3rd world phones? Why do a bunch of Chinese characters cover your screen sometimes? Points to ponder folks.

Assurance sent me an email saying i need to use my service by a certain date or I lose the service. My reply was, I cant use service if I dont have a phone to use it on and you have failed to replace the defective phone as Ed from Turkey said you would. Ed said it would be shipped September !st and it would be 5g compatible. it is now over 45 days I have been without a phone and still they dont respond.

I'm currently on my 2nd phone in 7 months. My 1st phone stopped working, and now my 2nd phone won't charge anymore. Not sure what my resolution will be with assurance.

The only complaint I have is the language barrier & that's with all the companies. I've had them for a while now & I seem to get great coverage, no dropped calls, good T-Mobile network. The phone I had for a while started messing up & I let them know & I got a replacement in just a few days with no problem. Now as far as the reviews I read about they turned their phones off etc. I've never had those types of problems, but things happen I guess. I do wish they would give us better phones.

I would have given them zero Stars if I could, this company customer service is the worst I have faced in my life they lie they make you wait for no reason, for hours and they hope that you hang up. The worst customer service ever, shame on them.