Virgin Mobile USA is a no-contract mobile provider on the nationwide Sprint network.
Assurance Wireless (assurancewireless.com) has 474 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Madi
A very poor reception, customer service lied including a supervisor for an issue has been dragging for 4 months and still no solution when they have everything recorded. However, they kept lying and saying they have no records. DON'T WASTE YOUR TIME AND MONEY.
Don M.
I recieved approval for lifeline through assurance. They sent a phone that I couldnt send messages thru, had to talk and it wouldnt accept. Than I recieved a letter stating I could up grade with unlimited. I called they said approved right then. Three days later phone turned off and was told Id have to get a $10 card to talk and it would be 10cents a minute which would last one phone call. If I was approved for lifeline in the first place the GOV would be paying them. Now i have to. I am 77 disabled and have no phone. There co. is a scam!!!
Karen W.
My broken phone that was reported three months ago is no longer under warranty so pay 70$ for a phone that is not even sold anymore, it can't update or use my child's school app. I'm told paid 35 wait 2 months for a new phone or pay 70 for the same phone and wait two months. Tried to over charge me after I waited three months for a new device. They offer out of date phones for triple. This is supposed to be a government life line. How about get some English speaking people. Not a single person there can speak fluid English it's broken and they don't even understand what we are saying. This company is jokes and crooks. They definitely work for Biden
diane D.
GARBAGE GARBAGE PHONES...............GO TO SAFELINK
Mark L.
They shut my service off with no warning or explanation, just cut it off leaving me with nothing, no reason, no website, no support, no phone number. This company is really Virgin Mobile using T-Mobiles network and there couldn't possibly be a worst company to do business with, beware.
Beth K.
Sh!tty service company tried charging me 20 dollars for shipping fee when phone wouldn’t even turn on and then they keep telling me there was a problem processing the payment for the shipping and then they are telling me they don’t have smart phones which is a total bs lie!!!! Don’t use these scammers and they are crap for free non working phones!!!!
JJ
The 3 week old phone stopped holding a charge and wouldn't charge with oem charger assurance gave me. Assurance charged me 20$ shipping to replace old phone. This free phone is now costing me based on other reviews assurance will repeat send another non working phone and this cycle of bad phones is just beginning. I wish I would have known this earlier. I ported my phone to assurance should not have. Now I have an expensive mess to clean up and no phone.
Brandie M.
Was hung up on 4 times on 11/1 by 4 of their reps and then put on hold for over an hour waiting for a supervisor. Called back 11/3 and spoke with 3 people to get to a supervisor that lied and backtracked on my replacement phone. My phone stopped charging called on 10/5/2023 and it was the day before my warranty expired. I was told to pay a $20 shipping fee for a government phone. I paid it and after 3 weeks of waiting i called back on 11/1/2023 to ask where my phone was. I was then lied to about my warranty being expired and they couldn’t send me a phone. I will never recommend this company!
