ArhausReviews of arhaus.com

Torrance CA Location. I ordered a Sofa Console Table, it was actually really nice, however the color online in every photo showed it being a very light wood. It was not, it was way too dark. Sent back. Also, ordered two fur white poofs. Cute but wobbly when you sat down and too small. The delivery people were great at first, dropping off was awesome however picking up was a different story. The manager over shipping was arguing with me about the timeframe of pick up. Was I supposed to wait around ALL DAY! Usually there's a 2–3-hour window which is fine. I finally told her that she had a specific time to come to my house, period! Or... keep coming back within my timeframe. Ridiculous! The Assistant Manager at the Torrance store doesn't know what day it is! She was so monotone and wasn't able to calculate simple math. When she "accidently" shorted me on my credit for the return, she couldn't understand how the shipping was being taken away twic. I had to explain it to her several times. When she finally said, "we will refund your shipping" I said "and the correct amount that I paid for the furniture" I will NEVER buy from them again! Total waste of time! Had to dispute the charges on my CC as well. Because the Throw and Pillows I sent back (with RMA approvals) were sitting in a warehouse somewhere for 15 days, they never gave me credit for the returns! Disputed and AMEX gave me back my money!

We purchased a kitchen table, dining chairs, and side table from Arhaus. The dining chairs do not fit under the dining table as they did in-store. We told customer service and requested a return. The side table has yet to be delivered, so we offered to either bring the chairs back to the store or give them to the delivery crew when they deliver the side table. The woman on the phone says it will be $399 plus 10% to return the chairs... even though the delivery people are coming anyways AND the chairs were incorrect and not the same measurement as the store. Unbelievable. Fraud. This is why we've been long time Restoration Hardware and Crate and Barrel customers. Should have never given Arhaus a chance.

At these prices, you’d be forgiven for assuming quality. We bought a sectional couch, a dining room table, and 10 dining room chairs from Arhaus, all in one purchase. Enough for them to take us seriously. Oh, and we upgraded to the ‘performance’ fabric and purchased the warranty. Within 2 days of receiving our couch, our dog jumped on it with muddy paws. We couldn’t get the stain out, so we filed a claim. It was denied. They called it normal wear and tear. We went back to the store. They sympathized but told us to keep fighting and wished us good luck. We made a stink and they finally agreed to have it professionally cleaned. The stains got bigger. They ignored us for weeks and then, after we complained as much as possible, they finally agreed to replace the couch. When the new couch arrived, it had tears in it from (presumably) box cutters. We notified them of this and they ignored us. We finally gave up and just positioned the couch so people can’t see the cuts in the fabric. Their performance fabric is junk. The warranty service is a scam. And their customer service is abysmal. There are better places to spend your money.

Trying to order chairs for a project in Canada- the website clearly says that shipping to Canada is available if order is above 2k. the chairs worth less than 5k, now they quoted me shipping cost of 10k. This is insane and just stealing money! any other vendor in US shipping to canada with reasonable cost. I dont know why Arhous thinking they are so special, very bad customer service.

I have purchased furniture on 3 separate occasions from Arhaus and every single time I've had problems with customer service: they don't return calls, they always tell you that you reached the wrong department, they give you the runaround when returning something and tell you they have to get back to you. I've been trying to return a faulty Christmas tree and have called multiple times. I'm told that they have to get approval from the 3rd party vendor for the return. WHAT? I didn't purchase the tree from a 3rd party vendor, I purchased it from Arhaus! This is the 3rd time I've called about this tree. Nobody follows up as promised. I will truly never order from them again. 3 strikes, you're out.

Very disappointing: Found some beautiful counter stools for our new kitchen for $399 and told the salesperson we'd be back in a week after our countertops were installed. When we returned the stools were now $599 and they would not sell them for the originally quoted price. Another staff member told us--with a snobbish air--that prices were set by "corporate"--despite having a salesperson's business card with the original price on it. Their "high end" branding seems to overshadow genuine customer care.

I recently purchased the Sullivan Sectional from Arhaus, and I must say, I am incredibly disappointed with the quality and performance of this sofa. It pains me to write this review, but I believe it's important to share my experience so that others can make informed decisions when shopping for furniture. When I first laid eyes on the floor model of the Sullivan Sectional, I couldn't help but notice that it looked weathered. However, the salesperson assured me that the fabric used on the sectional was high-performing outdoor fabric and that I wouldn't face the same issues with my purchase. With that assurance in mind, I went ahead and invested $9,000 in this sectional. Regrettably, within just four months of regular use, the two end chairs of the Sullivan Sectional started to show signs of severe weathering and wear. This was not the performance I expected from a sofa in this price range. To put things into perspective, I had previously purchased a sectional from a luxury manufacturer that lasted beautifully for eight years without any such issues. Additionally, we also owned an RH sectional, and its fabric held up remarkably well. decided to contact Arhaus customer service for assistance. Unfortunately, it took them an excruciatingly long four months to respond, only to decline my service request, citing it as "normal wear and tear." I strongly advise against purchasing an Arhaus sectional sofa if you're looking for durability and high-performance fabric. My experience with the Sullivan Sectional has been nothing short of disappointing, and the company's customer service response only added to my frustration. Instead, consider alternatives from reputable manufacturers with a track record of delivering quality and long-lasting furniture. I hope this review catches the manufacturer's attention and encourages them to improve the quality of their products and customer service. Customers deserve better than what I experienced with the Sullivan Sectional.

I purchased $35,000 of 21 furniture, and the buying experience has been truly dreadful. The manager was very enthusiastic when placing the order, but they have been unresponsive to inquiries. It has been 10 days, and they are unwilling to refund the money for the furniture that hasn't been delivered.