ArhausReviews of arhaus.com

My wife ordered this mirror for our dining room. When we got it delivered, a $299 delivery charge, she realized it was too small. She called customer service to return the mirror. They wanted another $299 plus a restocking fee. I would sooner break it than give them more money! We have bought a table, 6 chairs and 4 counter stools from them over the past few months. Two of the items were damaged and had to be exchanged. They made us send photos of the damages before they would agree to. The furniture that we were replacing was much better quality than the ones we bought at Arhaus. Their customer service and quality is terrible so buyer be ware. We will not be shopping anymore at Arhaus. I posted a review on Facebook. They responded to my review on Facebook telling me to DM them. It has been a week and they have not contacted me. Further proof that they are unreputable. Stay away! Don't shop there!

I do not recommend Arhaus. I bought four counter stools that didn’t fit correctly. I immediately called them and was charged a restocking fee and another delivery fee to return them. I ended paying them $700 to return the stools in less than 24 hours! I wanted to buy different stools but was told that there would be another$299 dollar charge to purchase and deliver them. Are they nuts? They wouldn’t budge and lost my business. I am using RH now who are a pleasure to deal with and run a great business. They are going out of their way to earn my business. No restocking fees and a onetime delivery fee. Do not shop at Arhaus very poor customer service!!

Worse experience ever with merchants credit card. A lot of flaws into the zero interest plans, hidden fees and 3-4 different interest charges without explanation. Customer service is the worse, they don’t have a clue of what they’re doing and they are just robotic with the answer because they don’t have any logical explanation of what happened into the account. They just follow script. Stay away from credit card…

We have bought quite a bit of furniture from Arhaus. They have been upfront and accurate about delivery times (eg during the pandemic they literally said they had no idea how long it would take). Recently we ordered more furniture and it came exactly when they said it would. One of the pieces was slightly damaged, which was noticed by the delivery person ( we’re not even sure we would have noticed it). Arhaus followed up promptly and the table will be replaced this coming Monday. Love this company!

I bought a dinning table and matching console/buffet table to go with from the Palm Beach Gardens location and I must say it was a perfect experience. This was about 7 years ago and it was my fiancé at the time and I's first big purchase for our first house. The salesperson and delivery was perfect and we always thought it looked so classy and expensive to even eat on since we never really ate in the dinning room. Everyone that came to our house would complement how unique and cool the table looked. Unfortunately he has passed away so I decided that is one piece for furniture I will always be keeping around even though I have bought mostly new stuff since I have bought 2 new houses since our first house so from the initial delivery and 2 moves the able has held up wonderfully the only thing that ever happened was a small scuff on the metal top that was fixed by moving company and now I decided to also put glass on top of it which I think enchanted the table and buffet. So to me if a dinning table and buffet table can handle a delivery and 2 moves within 7 years and still look brand new Arhaus must be doing something right.

If I could I'd give them 0 stars! I am posting this in hopes that someone from the company will read in and get in touch with me. I purchased a dining table, buffet and 6 chairs several months ago at the Biltmore AZ store. The order was delivered in June, but the furniture was damaged. The buffet was not welded to the base and was clearly packed that way as the box was virtually undamaged. One of the chairs had a broken arm and several other chairs were either poorly assembled or the seat fabric appeared defective. We refused delivery of half of the order but kept the table and some of the chairs. We submitted a request for replacement to Arhaus and were contacted by someone in customer service who told us the furniture is "on its way." I have since followed up with her and received the same assurance, but we have never heard from the delivery company or anyone else regarding the whereabouts of the furniture or a discount as promised for this inconvenience. Our original salesperson is no longer with the company and the manager (Tom) has never returned my call. Hopefully this will get someone's attention.

THIS IS BY FAR THE WORST COMPNAY I HAVE EVER DEALT WITH DON'T BUY ANYTHING FROM RUGS AND FURNITURE ARE CRAPPY I WOULDN'T RECCOMEND BUYING ANYTHING FROM THIS COMPANY JUST ROBS YOUR MONEY WITH OUT GUARANTEEING A GOOD PRODUCT

If I could give zero I would. The upholstery on the dining chairs is shoddy and looks horrible. They cost $649 EACH!! The driver said they would replace them so maybe they will do that but it will take weeks. The driver assembled the table and screwed the pedestal in backwards. I didn’t notice until they left and I was unable to reach anyone today who can help me. Maybe they’ll call back tomorrow I spent many thousands of $. This is pure GARBAGE and no one wants to help me. If they don’t make it right, I will contest my credit card charge. Big regret. Very big. DO NOT SHOP HERE. Crate and Barrel id a better alternative.