ArhausReviews of arhaus.com

I ordered 6 chairs, 2 of which were the Rodin Arm chair. One of the chairs arrived broken. It took 3 days for someone to get in contact with me, only to tell me that I need to purchase the replacement chair first because their system wouldn’t allowed them to used funds that already paid for the damage chair to go towards the replacement and they would need to refund me the money back to my credit card and that would take 7-10 business days to see the refund. I then have to schedule the delivery of the replacement and that will take 7 days for it to get to the local warehouse and then someone will get in contact with me for home delivery within 5-7 business days. Arhaus is of a luxury brand furniture but obviously the furniture is of poor quality and the customer service is poor.

Arhaus’s financing partner, Comenity Bank, is a fee mill dressed up as a credit card. They routinely slow-walk paper checks so they can slap on late fees (up to $41). Mail a payment on time and watch it sit uncredited long enough to cost you. On top of that, they charge a monthly fee just for sending a paper statement. Customer service is 100% offshore. When I asked for a U.S. representative I could actually understand, they hung up on me. High rates, deferred-interest traps, and deliberate friction designed to extract more money. Avoid financing anything through Arhaus/Comenity.

I expected much better from a premium retailer like Arhaus. We placed an order for purple dinnerware in person at one of their stores. Unfortunately, the sales associate entered the order incorrectly, and blue dinnerware arrived instead. What should have been a simple correction has turned into an incredibly frustrating experience. I've sent multiple emails, left messages, called customer support, and contacted the original store. Nobody has been willing or able to resolve the issue. The store told me the associate who placed the order no longer works there and they couldn't help. Customer support told me they could only process an even exchange, not correct the color, and that I would need to physically return everything to the store, place an entirely new order, and hope the store would honor my original discount. Not once did anyone apologize, take responsibility, or seem remotely interested in helping. Arhaus made the mistake, but somehow fixing it has become entirely my responsibility. I've already purchased a couch from Arhaus and was considering buying beds and additional furniture. After this experience, I'm seriously reconsidering those purchases. For a company selling premium furniture at premium prices, the customer service is shockingly poor. If they can't handle a simple dinnerware order correction, I have little confidence in how they would handle a more significant problem. Very disappointing.

I purchased 2 leather recliners from Arhaus and took out the extended warranty. After about a year, one of the recliners is now squeaking when you sit or get up from it. Arhaus says we are not covered for squeaks. They sent a technician that oiled some areas and tightened some screws. I told him it was still squeaking and he said he would put it in his report. Customer Service says it's not covered. So thousands of dollars in recliners and squeaking is Ok. Will never shop there again. Save yourself aggravation and shop elsewhere.

Worst payment service. Would rate 0 if I could. they are basically lone sharks. Will never buy anything from them until they fix their payment plan with hidden agenda with commenity bank and Bread financials. you'll get massive interest charge more than 10x more than the remaining balance. And the statement balance will hide the real remaining balance spcific for different plans to intentionally confuse you if you have multiple payment plans.

The same item had three different prices: one on the website, one in the showroom, and another on my quote. When I asked about the lower price offered in the showroom just three days earlier, customer service told me it was no longer available. When I asked follow-up questions to understand the discrepancy, the chat was ended twice without addressing my remaining questions. The inconsistent pricing and lack of follow-through left me disappointed and undermined my confidence in the company.

Don't order from this place, it's HORRIBLE !!! U will end up being pissed off !!! I purchased a pillow, and still dont have the money back ...just a bunch of MORONS !!! Nobody to help you...cant do a Return on Line ...you have to send them an e-mail if you need to return ...ANNOYING as HELL !!! Just go somewhere else !

Quality and customer service are awful In store salesperson, Myriam, KOP PA not help either, could have cared less Their “concierge” dept is laughable