ArhausReviews of arhaus.com

Overall, I would say my experience with Arhaus has been positive. The quality and size of furniture has generally been good! The shipping times, yes, are terrible. I typically avoid writing negative reviews, however, I must say that I was disappointed to note that they had cancelled an order that I had placed months ago without notice (No emails). When I called customer service, the representative said that she could see in the notes that I had sent out an email requesting for a cancellation (which I never did). Unfortunately, she took no responsibility/ ownership of the error (Even though I have likely already spent in excess of $25,000 buying furniture from them). She simply suggested that I place the order again (Though the price has now increased significantly)! They may lose a loyal customer here!

Bought the Lago king bed from Arhaus. Once it arrived and we put our mattress on it, we noticed that the bed was bigger than the king sized mattress. There were 4 inches of plywood exposed. No normal amount of quilts and blankets would fill in that gap. I spoke to someone at concierge, who was actually really understanding about it. She said, "it shouldn't matter that you didn't buy a mattress from us. Our beds should fit all brands of mattresses." Asked me to send photos of the issue, so they could find a solution. I did, and never heard back. I then called back, got someone different, and because the 14-day return window was closing without any resolution, I asked for a return. They said I had to pay the 10% restocking fee, because it wasn't a fault of Arhaus' and it wasn't a product defect. Called back again to try to get someone to look into my case. Essentially, because I didn't buy a mattress from Arhaus, it's not their problem. FYI the Leesa mattress and Arhaus mattress is the exact same size. Not sure what Arhaus is thinking. By the look of these reviews of poor customer service experiences, they are losing more and more high-value customers. They're definitely not "for the customer." Anyway, don't buy their beds unless you know it will definitely fit your mattress.

Not only was the 15k couch i ordered sent with one piece not assembled properly, but it is an absolute horrific nightmare trying to get it fixed properly. Arhaus's customer service is beyond terrible. They are supposed to be upscale furniture but their customer service is one of the worst i have ever dealt. I WOULD NEVER EVER BUY ANYTHING FROM THIS COMPANY. There are so many others out there. oh, and the 1,500 nightstand had the paint come off just after 3 weeks and getting it replaced involved dozens of emails from different people from who knows where and once again absolutely horrific customer service. This company should go away.

I agree that the customer service is really bad but the furniture is great. Most of my home is furnished with Arhaus and I have had only one bad experience with the furniture, which was my bed. They did a poor job with helping me and the bed was subsequently discontinued right afterwards. However, I can’t help communicate what great pieces they produce and great quality. I wouldn’t shop many other places for furniture but I agree it’s odd how poor their customer service is. It’s like they don’t care. At least they know how to design furniture well.

worst concierge service I have ever experienced bought a Filmore sofa from the Wexford, PA store. Within a week of delivery I discovered that there is a finishing nail sticking out from one of the top, rear corners. As I walked past that corner the finishing nail ripped through a pair of sweatpants and pierced my thigh...the little scratch is no big deal. So I reported the defect which is all I care about to the salesperson Shawn on 12/21/23. It took until yesterday, January 4th, after writing 4 emails...and waiting 14 days!!!! to be contacted by "Concierge" Customer care to open a ticket...14 days! is that concierge to anyone out there? now I have been told I have to wait for an appointment on February 3rd...30 days for a third party furniture technician to come look at the defect...then I will have to wait for an answer on how the repair will be handled...then I'll have to wait another month to get it taken care of. I just moved to the area and this was my first ARHUS purchase and experience...all the commitments and promises of great "Concierge" Service are not being met. Very, very disappointed...so friendly and attentive when they are selling you in the showroom...they wipe their hands of you and shift you to a "third party" once the sale is done. ARHUS...you gained a new customer and lost them in the space of a couple of weeks.

Buyer beware! All you need to know about Arhaus' awful customer service is detailed below. The poor reviews detailed here are consistent with reviews found elsewhere online. While my review is specific to the Boca Raton showroom, it appears that there is a culture of poor customer service throughout the Arhaus organization. The merchandise I have purchased from them to date has been fine, but just know that your purchase may come at a cost in the form of a terrible sales experience: When you call, the phone in the Boca showroom just rings and rings and you're advised (via recording) that you will receive a callback which happens several hours later, if at all. The designers on staff are all sycophants with no decision-making authority. All roads in Boca seem to lead back to one individual, the visual designer, who in my particular transaction, couldn't manage to have a desk chair shipped from Ohio to Florida over the course of a three-month period. My funds were held from October until the end of December and are currently pending refund as the chair is now out of production. I don't know what's going on within the Arhaus corporate c-suites, but the tone is always set at the top and there is clearly an issue here. Stop with the untruths. Work on your integrity. Do better.

I bought a 6700.00 dollar sofa that turned out to be a piece of crap. Feathers regularly shed from it. It has no structure. My 30yrs old sofa has better structure than this arhaus one. Not happy at all! Buy from Bobs furniture. Better quality and 1/4 the price.

I purchased an armoire cabinet, bed, coffee table, dining table and side dresser and have to say the quality is superb! These items are now 6 years old and I will probably have them forever. Heirloom pieces.