ArhausReviews of arhaus.com

We had a wonderful experience at Arhaus in Walnut Creek. We purchased a sectional sofa and a marble-top dining table with chairs, and the entire process was very smooth. The store designer and sales associate were extremely cooperative, patient, and helpful. We shared pictures of our great room, and they helped us select the right colors and pieces to complement the space. Their design suggestions made the selection process much easier and gave us confidence that everything would work well together.

Overall, I would say my experience with Arhaus has been positive. The quality and size of furniture has generally been good! The shipping times, yes, are terrible. I typically avoid writing negative reviews, however, I must say that I was disappointed to note that they had cancelled an order that I had placed months ago without notice (No emails). When I called customer service, the representative said that she could see in the notes that I had sent out an email requesting for a cancellation (which I never did). Unfortunately, she took no responsibility/ ownership of the error (Even though I have likely already spent in excess of $25,000 buying furniture from them). She simply suggested that I place the order again (Though the price has now increased significantly)! They may lose a loyal customer here!

Update: I reached out to the social media response team. My issue below was addressed within an hour. They listened to my concerns with the lack of timely responses and provided a few solutions to resolve my issue. I’ll gladly make another purchase from the company. Issue Below Resolved: Interacting with their care team will make you wish you had never done business with Arhaus. I have a piece from the Porto collection. I loved it and used it year round until the fabric rotted on me. I’m disappointed and can’t recommended their outdoor pieces for anyone looking to purchase this unique style, mainly due to my interaction with the care team. Purchasing additional pieces after this latest interaction seems like a waste. After 1.5 years of owning my outdoor set, the fabric started to deteriorate. It would come off on our clothes, leaving grey fabric dust all over us and eventually the fabric ripped. I was about to replace it with a local repair shop because I love the style and I hadn’t intended on buying such an expensive ‘fast fashion’ piece of furniture, but wanted to check on a warranty claim first after reading about olefin fabric durability and realizing Arhaus has a limited warranty on outdoor fabric. I emailed on 11/29 to start an inquiry, and called on 12/2 after I didn’t receive a response. I followed up twice via email on 12/9 and 12/22. During a follow up call on 12/23, I was told that animals caused the damage and it wasn’t considered a fabric defect. Then the care rep said maybe it wasn’t animals, but it was intentional damage. Fabric weakening wasn’t caused by animals, and the rips and tears occurred after the fabric started to dry rot. On the call recording of the latest interaction, you can hear me pause (a bit in disbelief) after the rep asked me if I noticed the dry rot in August, why did I wait until December to report it? While it wasn’t said with malice, the implication was disappointing that my damage was intentional. Needless to say, the team will not be moving forward with my claim. I asked for a reply to my “case” to timestamp if I even get the courtesy of a response. It's been a few hours and I don't have any response to my email thread saying my case is closed. I have several large pieces and was considering more, but the lag in care is disappointing, and I wish I had never reached out. This was a poor experience. I could have had a local repair shop re-upholster my pieces by now instead of waiting countless weeks for an unresponsive concierge department to ignore my inquiry.