ArhausReviews of arhaus.com

Do not buy the Nika dining table. Absolutely ridiculous. You cannot push chairs in on the sides. The base has a major design flaw which does not allow for the chairs to slide in. I’m sure they were well aware as it was sold on sale. It’s really disappointing. I wanted a large table for family gatherings and now I have a large table that can seat 4.

In April 2023, I received three pieces of furniture from this company. The sofa purchase was wrinkled, and I requested a new piece to be delivered. The company sent a technician to my home who confirmed that there was no way to steam out the wrinkles. I emailed them photos as well. They agreed to replace a piece of the sofa, and I verified the color match using a fabric they sent to my home. Around mid June, I received an email confirmation stating that my item is being shipped within 10 days. It has been well over one month, and there has been no shipment delivery from UPS. I called the delivery scheduling team several times and also sent emails regarding my delivery status. I have yet to receive a tracking number or a call-back from their delivery team.

I purchased several rooms of furniture from Arhaus almost 4 years ago. The Paxton sofas in my family room faded, the fabric on the swivel chair in this room faded as well. I took out the extra insurance protection that I thought was supposed to cover wear. After sending many photos to their insurance company, I was refused service and supposedly nothing was covered. In addition, the black wood on our Tuscany dining chairs all have severe wear on the edges where a base cost of reddish paint is showing through. The black wood counter stools are also no longer totally black, but they all have a deep red/orange cast showing through. I also purchased an entire office in our home of Tremont furniture. None of the pieces are wearing well. The leather on the desk top is wearing and pitting. The edges of the desks and shelves are also showing severe signs of wear. After spending many thousands of dollars, I would never purchase another piece of furniture from Arhaus, as their furniture is very expensive.

Took an entire yr to receive my sectional. Waited because i wanted down fill. Seating is as hard as a brick. Even waited to see if would soften. Not so! Customer service was absurd. Spend your $$ elsewhere.

So I ordered the Beale sectional. Within two months we started to hear a click every time we sat down. I let it go for another two months. I thought the sectional metal connections were just clicking. Concierge service was good. They offered to replace or repair. Worried the color of the fabric wouldn’t match I opted for repair. The repair guy from a private compnay told us the sofa wasn’t made correctly. The repair held for a week and then I had to call back. By the time customer service got back to me I just asked for a refund. The sofa is under warranty. They offered me a credit…. Getting the furniture I ordered from the credit has been a nightmare. I gave up on secontionals from them. So I ordered two sofas and an ottoman. Since I no longer had a sectional the ottoman and an additional cocktail table were needed to balance the room…. Since my original order they have had to change my ottoman fabric choice multiple time because what they have in the store doesn’t really exist….. I asked them to call every time I was forced to “choose somthing else” fabric and they assured me all was good. I started my original order with Arhaus April 2021. Even with the VP of the company getting involved the people in the store just can’t get it together. Now I call to check on the status of my order and they’re just irate and insist that it’s not taking that long. Are they kidding?!?. Unfortunately I have ordered so much furniture from them to all coordinate in the house. having some of the pieces and not all is a logistical nightmare. I’m at the point that they either take it all back and refund ALL of my money or get me the final pieces I have ordered. Very honestly I have decorated houses many times. Their furniture is nice. But I wish I had never started with them. When the new sofas were finally delivered and the old were picked up, the delivery guy said this was common. That the sectionals from them never hold up and the new sofa I had ordered is much more sturdy. Not sure if this helps anyone but at least I know it’s not just me no matter how poorly the sales people in the store treat me

Horrible customer service. Purchased Oriel rug in brown came in wrong color. While I was on the phone with 4 different customer representatives I noticed the rug had a tag on the back side as it was a floor model describing the different sizes etc.and where to buy. I also noticed it was not new! While I was on the phone I thought this rug should be sold in a outlet center not sold as new, especially since it's now on my floor and I have dogs. It was my daughters birthday and I decided that if they would offer me a discount I would purchase for my daughter. I paid $600 in delivery and it seemed like good business to not pay another delivery charge so that someone else could get a USED RUG, but no they first agreed to a $400 discount which was less than the sales price today and then no, and then maybe someone will contact you and offer you a good discount to keep and reorder another rug. I was bounced back and forth between customer service reps with no resolve. I was offered something, then NOT! This company has great designers and love their furniture but NOT their quality or customer service. GOOD LUCK!

Furniture took a year to get here. Had to order online due to Covid. I expected quality merchandise. After having one year the cushions feel like cheap foam. Very disappointed. But, cushions are not waranteed for the inner material.

Many things were wrong especially customer service ...but also operations in general They delivered the wrong color couch, ( many 1000's) they delivered a stained upholstered chair (about $1200) , they delivered a defective large wall mirror (about $2000). they corrected the couch and the upholstered chair but not the mirror. Recently ( June'23 ) they sent me a chipped wood cabinet and a chair that had been previously repaired. I spoke with Akiko ( in their their customer service ...who said he spoke with his supervisor). He said they could not offer me any accommodation for all my troubles . They did arrange for an exchange. These exchanges seem to be sufficient solution to Arhaus.... for their mistakes ....even though you, the customer, is inconvenienced by having to suspend any appointment-making for that entire delivery day .. stay home the day of the exchange until they give their 2 hour "window", which they inform you of the night before ...by text. Arhaus has a different, separate delivery company which is no more, responsive nor cooperative,) ...a seam in their operation... that you have to deal with. Although I'v e done about $25,000 in business with Arhaus over the past year or so..it was to no avail. Arhaus..Quality, pricey furniture ...but not worth the aggravation ...STAY AWAY Update ....weeks later I was scheduled for a 3-7 PM delivery. The afternoon of the delivery, I received a text that my delivery was in California ( I'm in Washington state ) ..no apology ...nothing. I waited home fo r nothing. The best Arhaus could say was that it was out of their hands " take it up with Fragilepak" ...THAT'S A PRETTY BIG VOID IN THEIR OPERATION .. At Arhaus the right hand doesn't know what the left is doing..they just don't care I WILL NOT BE BUYING FROM THEM AGAIN AND RECOMMEND YOU DO THE SAME