ArhausReviews of arhaus.com

We paid a lot for our Kipton sectional and were disappointed with the quality. It was nothing like the floor model we'd fallen in love with. We called to try to see if there was something they could do as it was causing issues with my husband's back. Through persistent phone calls, a manager finally admitted to us that there were supply chain issues in 2022 (the year we got our couch) and the cores (cushions) had been switched out by their supplier. It took us eight months to attempt to resolve the issue (I ended up contacting someone at corporate as the customer service was so abysmal). They attempted three times to replace the cushions and in the end, four of the five cushions are updated and closer (although not exact) to the quality of the floor model. Ultimately, corporate's customer service fell short of what we were expecting from Arhaus. We were made to feel like we were the problem and asking too much that this company deliver on the product they sold us (at a very high cost). Very disappointing experience. Read their google reviews and their Better Business Bureau reviews before buying furniture from this company.

I purchased a table from Arhaus. There was an issue with the table and the customer service team handled the problem quickly and very well. I highly recommend purchasing from Arhaus. I have purchased many furniture pieces from them and they are all well made and beautiful.

I gave Arhaus a last chance after three prior disappointing experiences: 1) incorrect products were delivered, 2) two defective dining tables sent, and 3) a broken chair sent/never re-ordered. I placed an order this past long July 4th weekend. The following day I decided to buy 2 additional end tables. I discovered my Arhaus credit card was over limit because my 1st purchase had been charged twice! I assumed it'd be an easy fix. WRONG! I called, and the experience has been torturous. I was passed around, given excuses, ignored, and wasted hours of my time for a simple issue. To top it off, I learned the 2 additional end tables I wanted were no longer on sale! I spoke with the Concierge Team. They said the WebSales Team could make a pricing adjustment, especially since this was an Arhaus error. WRONG! I called WebSales Team. After 20 minutes, a clerk informed me that her supervisor had reviewed the notes in the case I had filed. She refused to make any pricing adjustments! She said I had missed the sale and was just out of luck. Her careless decision was utterly disappointing, unprofessional, and lacked any sense of customer care. Arhaus made a mistake,is in the wrong and has refused acknowledge it, must less DO THE RIGHT THING! In summary, the company provided me bad customer service, has terrible internal and external communication, has inconsistent/unprofessional management, and has treated me poorly. I can't imagine another major retail operation not stepping up, fixing their mistake, and taking care of a customer when they caused the problem to start with. I'm done with Arhaus!

I had ordered Two Madrone Sofa in the Month of MArch and the order number for it is 359320685 with covering as NOMAD STONE. First of all the delivery was supposedly to be made in first week of May but it ended up getting delivered on June 29th which is end of June. Secondly out of the two sofa's one was of wrong color and now I have two different colored sofa sitting in my living room. Thirdly I have been leaving voice messages to Sally at Arhaus Concierge at the number provided by her at 330-696-6053 and I dont hear back from her. This is really disheartening to know that such a big company has no value ofr their customers.

Agreed! I spent a lot more money for coverage for my Arhaus couch. When I bought it, they said it would cover pet urine and that if it ever happened they would send someone out to clean it right away. I filed a claim and it took a couple of WEEKS to hear from them, then they proceeded to reject my claim and documentation over another month of time. "Warranty Service" aka warrantyservice.com is HORRIBLE. They said it as not covered due to happening over time... how wrong. This experience would definitely make me steer clear of buying from Arhaus in the future. What an awful experience.

This is a follow-up to my previous complaint about this company's products. Previous issue related to a area rug. We also bought a sectional couch. Had trouble with the cushions not holding up. Couch is 2 years old and I am replacing it because it did not hold up. Cushions collapsed, material is pilled and couch does not provide any support to me. Their furniture looks good new, but is basically garbage. Store manager and sales rep do not care about anything but the sale. Once there is an issue, they do not respond to your calls and if you are able to talk to them, they are rude and unsupportive. I will never set foot in their store again. St

We ordered custom couch on January,1. Promised to receive item 4 to 6 weeks. On January,18 they told us that they started on the couch. They moved our dead line 5 times. It is June,28 and we still don't have it. Sales reps are snoody and unhelpful. Store manager in Scottsdale,Sarah,is rude and particulary unhelpful.

I bought two glass pendant lights for a Airbnb property I'm setting up from Arhaus recently for $699 each. One was "cloudy" when it arrived so I asked to exchange it and they said no problem should be out next week. Then couple weeks later they tell me it's on back order for 18 months! Now I have one pendant light installed over the island 🙃 Certainly, I understand that's the way it is sometimes. So I ask them if I can get one off their showroom floor instead or as last resort, if none available, use the cloudy one until the backordered one is ready? They said they are not willing to do that but I can cancel/return the other light instead. I think they could have stepped up here to make something work. Terrible customer service I'm sorry I bought $20k in furniture from them but I won't be doing again Also doesn't seem helpful to have Minoan as the middleman going back and forth to your vendors as it delays things with them as the middleman.