AquaTruReviews of aquatru.com

Love the product and wonderful customer support!

Simply put, we love the Awuattu RO filtering machine.

I bought 3 of the Classic model and 2 of the Carafe model over the past 9 years based on the recommendation from a physician coworker who claimed to be a friend of the founder of Aquatru. The first Classic model was purchased about 9 years ago. It appeared to be working but it never stopped leaking water underneath slowly. I have to put it on a baking pan to collect the water and empty it every week or two. I put in new sets of filter cartridges but the leakage did not stop. I contacted Aquatru within the first year of the purchase but did not receive any response from the company. Since it appeared to be producing water into the post-filtration container, I contained to use it for almost 8 years. I finally felt tired of the leakage and threw it away about 5 months ago and bought a Carafe. I also bought a Carafe for my daughter in college slightly more than a year ago. That Carafe died last month and there was powder (like that from the terminals of a dead battery) accumulated at the power inlet socket of the machine. I wonder if there was some kind of short-circuiting issues. Since the warranty was only 12 months, I did not contact Aquatru. I bought the second Classic model for my son at college 7 years ago, and it is still working without leakage. I bought the 3rd Classic model last month after I gave my daughter my Carafe. There was no leakage the past two week. Overall, I find the quality of the Aquatru machines a hit and miss. I have never tested the quality of the filtered water; so I cannot comment on the water that these machines produce. I kept buying these machines just because my coworker almost bet his life on it. Perhaps I should start checking the quality of the filtered water some time. These machines and the filter cartridges are not exactly cheap compared with the Costco reverse osmosis filter which, unfortunately, produced a continuous dripping sound in the drain pipe under the kitchen sink. I was expecting a better quality from these Aquatru machines for the price that I paid. It is a 50/50 hit and miss so far, and I do not know the shipping cost of these heavy machines even if Aquatru agrees with fixing them.

Customer service was great!

When my AquaTru Carafe arrived, my first thought was, "Uh oh, this might be too small." I'm so glad I gave it a chance! Once I started using it and understood how it works, I realized it's exactly the right size for the two of us. It fits easily on the counter and keeps up with our daily drinking and cooking needs. The biggest win has been no longer buying bottled water. That's huge for us. No more lugging heavy cases of water home from the store, and no more drinking from single-use plastic. Knowing we're no longer adding thousands of plastic bottles to the landfill makes it feel even better. AquaTru also offers a stand that attaches to the bottom of the carafe (sold separately for about $29), and its genius. At the push of a button, the carafe glides forward, which makes refilling so much easier. It was well worth the extra purchase and has made a real difference in how convenient the whole process is. I'm absolutely loving this purchase and would highly recommend the Carafe model to anyone in a small household.

Great customer service. Thanks!

getting this water purifier is great. we don't have to refill 3 gallon containers at the grocery store, and this filter system (taste) is superior to the grocery store water. only had it for about 3 weeks, but is working good so far. thank you aquatru. :)

What I like: clean and pure tasting water (after a few full run through a with water. More on this later). Decided to purchase after watching a YouTube video of someone comparing aquatru to other filters and aquatru came out on top as the overall best performer. Gives me peace of mind knowing it’s actually filtering what it claims to What I dislike: the machine itself has a small refill tank. You constantly have to refill it, especially because almost 1/4 water is left at bottom of the reservoir that goes to waste. you’re not supposed to just top off the tank with new water because that remaining water is contaminated/will encourage limescale in the machine parts. I’ve also had issues with air bubbles making the motor sound like it’s breaking. I have to “burp” the machine from time to time to get this to calm down. The 3rd con is that the VOC filter with remineralization tastes like rotten eggs for the first 10-15 run-throughs. Overall: for how expensive this machine is, it shouldn’t have the cons. But I used my Amazon points to get a steep discount on it, otherwise, probably would have sent it back