AquaTruReviews of aquatru.com

The machine is not working correctly and I need a new machine.

Wē ordered the Aqua tru under sink RO system on september 4th. I Called customer Service on September 23rd to check statis because the tracking showed it in one place for a long time. They said thats normal and to wait another 2 weeks. I called FEDEX and they said that’s not normal and they should submit a Claim. So I called them back and wasn’t hāppy with Their response. They did credit me for the shipping and eventually sent out another unit. I finally recieve the unit October 23rd I have bought several other counter units from them and had no problems. I am happy with the product itself.

This is the 2nd unit that we have purchased that failed. Aquatru does not stand by their product. Now they are saying we should have descaled the unit once a month. Citing our area water. We have been on city water not well. Aquatru would not send filters, which they say could help to us. We have paid for 2 rounds of filters already. We will not be buying another unit. They fail after 14 months.

I had an order. It was delayed 4-5 days. Then had to be reshipped. This was for a birthday gift. You make a good product but customer service is not good. I had to wait almost 2 weeks.i won’t be buying your filters. You have to spend $300 to get free shipping.i can do better at a local store and get it free.

my unit is not working properly, telling me I need to constantly change one of my filters.. i reached out and havent heard back to resolve the issue.

I have followed all instructions and my light stays red instead of green, I want to know what I have to do to return this, I had rotor cuff surgery & cannot get this to a pickup point it would have to be picked up at my home. This is so disappointing and frustrating as I had such high hopes for this

First, Aquatru sent the order and the entire package was damaged. Aquatru CSR was combative and kept attempting to force us to keep the damaged shipment! We had to involve our credit card company for Aquatru customer "service" to accept the return. The "replacement" order arrived and the shower head was a visibly not a new product. We provided photos and a video. Aquatru agreed to allowing the return of the entire replacement order. The 5% discount offered is beyond an insult. Disgusting and deceptive!

I purchased a carafe smart. Wifi did not work. Called support. Worst support ever. I had to return. I just want clean water. Your service people need training.