AquaTruReviews of aquatru.com

4.1694 reviews
Industrial Supplies

AquaTru

About AquaTru

AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.

AquaTru (aquatru.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: aquatru.com
Website: aquatru.com
Category: Industrial Supplies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AquaTru reviews

Showing 30 reviews with 2 stars · Clear filters

Louis S.
Oct 24, 2026
Still waiting expensive shipping
Still haven’t shipped and I paid 41 dollars plus tax for shipping. My mothers filter is now clogged and I will have to clear that up
Audrey & Bruce D.
Oct 24, 2026
The machine has never worked properly…
The machine has never worked properly from day one. The machine shuts down in between each cycle. It has to be be reset and restarted to complete the cycle on every other one. Phoned twice, followed customer service instructions, and saw no improvement in the operation of this machine. Then I was told there was no record of my phone calls. Very disappointing. Do not buy, no support from company.
Sneha Kurunthil V.
Oct 21, 2026
the customer service were rude and not…
the customer service were rude and not sympathetic it the situation. They sounded more like you could return the appliance if its not working and not concerned on how to fix the issue that a customer was facing. I observed this especially wit the representative I called which frustrated me.
Response from AquaTruOct 23, 2026
Hello Sneha, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
Dani
Oct 21, 2026
Long Time User, Not Happy with Issues
I’ve used my AquaTru for a number of years. I clean it often and descale it monthly. I change the filters but every time I change the filters, and use the reset button it never registers that I’ve changed them, leaving the filter number lit up on the screen. I’ve replaced the base, as well as the tank and nothing seems to help. For the expense of the entire system, I’d expect it to work better.
Response from AquaTruOct 23, 2026
Hello Dani, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1137466 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Ms. CAROL H.
Oct 21, 2026
I gave it as a gift and it went past…
I gave it as a gift and it went past the 30-day return policy by a couple of days so they wouldn't return it even though it was a gift and I didn't want it. It was too expensive over $300 to just give to someone randomly so I had to keep it even though I had something already. Then it malfunctioned wouldn't work at all and they told me to send the old one back and it would send me a new one and they charge me $39 to ship back a defective unit. They didn't work with me at all.
Response from AquaTruOct 23, 2026
Hello Carol, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
Kristi A.
Oct 9, 2026
It was not an easy experience…
It was not an easy experience troubleshooting my undersink unit. Response times were roughly 24 hours between different troubleshooting steps. I have received a replacement manifold, however there are not specific instructions on replacing the manifold, only the original installation instructions. I emailed for help with instructions on replacing the manifold. It’s been a week and i have not received any responses. It’s been very frustrating.
Response from AquaTruOct 9, 2026
Hello Kristi, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1124897 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
L_O
Oct 3, 2026
One-third of the water is lost
One-third of the water is lost. It is the least sustainable. It is not filtered, so the tank has to be refilled continuously, and that one-third has to be discarded.
Response from AquaTruOct 5, 2026
Hello L_O, Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
Torben J.
Oct 2, 2026
Took too long to leave your warehouse.
Took too long to leave your warehouse.
Response from AquaTruOct 2, 2026
Hello Torben, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa

AquaTruReviews of aquatru.com

About AquaTru

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Still waiting expensive shipping

The machine has never worked properly…

the customer service were rude and not…

Long Time User, Not Happy with Issues

I gave it as a gift and it went past…

It was not an easy experience…

One-third of the water is lost

Took too long to leave your warehouse.

About AquaTru

About these reviews

More in Industrial Supplies

Top Armor

GemIQ - Headquarters

Academic chem lab

Seafarer Marine Supply Inc

AquaTru reviews

Still waiting expensive shipping

The machine has never worked properly…

the customer service were rude and not…

Long Time User, Not Happy with Issues

I gave it as a gift and it went past…

It was not an easy experience…

One-third of the water is lost

Took too long to leave your warehouse.