AquaTruReviews of aquatru.com

I opted for the glass carafe machine. And I bought two carafes..,you really need two because you run out quickly. Thats the only issue. Other than that, I love it. Having reverse osmosis on the counter is super awesome.

Great water filter. Water does not have any funny taste.

We have had two Aquatru reverse osmosis systems. We loved Aquatru initially. However, over time, mold appears around the plastic pieces on the tank lids and above the handle area. Most concerning is the spout where the water is released. Quite a bit of mold develops there. The units are not meant to be taken apart so it is impossible to get at the mold to remove it. The first unit we had stopped working after a couple of years. We did not have the mold issue with that unit. But the second unit works well but the black mold makes the water undrinkable.

If you have to take my genuine advice, please DO NOT buy from them. They will dupe you of your money, sell you a faulty product, force you to buy filters and yet state its your problem - even when your product is under warranty. They are cheats and fraudsters! Beware and learn from the mistake some of us have made by buying from them

My boyfriend bought me the under-sink, alkaline water system for Christmas. The company is very evasive. My water tastes like baking soda and they won't tell me what's in their mineral cartridge. I've been waiting a week for "engineering" to get back to me (per the help desk) and no one has. I've been told multiple things at this point: "minerals", "magnesium and calcium", "sodium, magnesium and calcium" and also "proprietary mineral blend." I believe I have a right to know what's in the bleeping water. I find it very creepy. To add more to the creepiness, their "social media manager" removed my comment on their Facebook page. I've NEVER seen a company do that before, no matter how big. They typically leave up unflattering comments but AquaTru is pulling a China and censoring customer comments on Facebook. Double Creepy! I only put this machine on my Christmas list because Mamavation recommended it, but they're mysterious alkaline cartridge is actually making me sick. I can taste baking soda flavor in my nose after drinking their water and I certainly don't need bleeping baking soda (sodium bicarbonate) in my water if that's their secret recipe. Hey AquaTru, why the big evasion and what's in the water?

After one week of waiting, I opened DPD website to check where my shipment is. Unfortunately the item is stuck in the Netherlands. So I emailed the company multiple times and no one is replying.. The last email I sent is cancelling the order and I demanded a refund. Of course no one answered that email as well. I will forward this issue to my credit card company so they refund my money. Absolutely not recommended to buy anything from this company!