AquasanaReviews of aquasana.com

When I purchased the cartridges for the third and forth times, the output water became very small, so it made me thinking should I keep buying the cartridges every month. Very disappointed. I’m thinking to change other water filter.

Terrible company. They will be quick to take your call to purchase their product because they want money. Once you're their customer they're difficult tor reach. When you want to cancel your water filter subscription they conveniently make it so you have to call them and can't edit the subscription online. If that's not lame enough for their customer they WILL NOT give you a free return shipping label. You have to pay out of pocket for shipping to get your refund.

I have been using the Aquasana Shower filter and absolutely LOVE it. My hair and skin are softer and more hydrated!

I've encountered exceptionally poor customer service with Aquasana Europe. Unlike anything I've experienced in my business dealings before. I purchased a filter that was the wrong size and, upon realizing the mistake, I returned it at my own expense, hoping to exchange it for the correct size. However, I was informed that exchanges aren't offered; instead, I would need to place a new order and pay for shipping once again. This policy essentially forces customers to pay twice for shipping, once for the return and once for the new order, which seems unfair. When I discussed this issue with the sales manager, Sarah, I was met with a surprisingly aggressive and hostile demeanor, far removed from the professional customer service I expected. The lack of a formal complaint process and the inability to contact a supervisory department for customer support and sales are glaring issues. It appears there's a complete absence of courtesy and proper manners within this company's customer service framework.

Incredible!! Not just another company. We purchased a new home in Illinois and we had city water, not Chicago water which is fantastic, We could not drink the water we had to buy cases of water. Everything cooking endeavor had to be purchase water. We found Aquasana. & LuLu and what a difference in our life. This inexpensive complete water system was phenomenal. What a difference in our life now. Our Rep LuLu explained in detail and never pushed us. Very Knowledgable and helpful. This system is worth the value and it will change your life.

Wow. I called up Aquasana Europe to purchase the Rhino system but wanted to get more details on the product and get more information on top of what I had seen online. Unfortunately I spoke to two people who give me conflicting information, struggled to answer legitimate questions and concerns directly and spent their time arguing with me when I pointed these out and who were generally rude and dismissive. After this experience confidence in the quality of service they would provide so I didn't buy the product as a result.

I purchased a complete Aquasana deep well whole house system w/ UV light filter in 2020. Water softener did nothing to change hard water spots on shower doors, dishwasher or water appliances. Within a year it started clogging up. This is a closed loop system. There is no way for this system to flush contaminates from the media in the tanks. Aquasana even sent me another couple of big Blue tanks - the copper, zinc, mineral, activated carbon & Water softener filters. This changed nothing. Water spots continued and water quality/flow continued to decline. I changed all pre and post filters on schedule to no avail. I had to ditch this system in 2023 and install a Kinetico water treatment system but I kept the pre, post filter and UV filter light from Aquasana since Kinetico had almost the same thing. Now I have a great water treatment system that actually works and flushes the contaminants out of the media. Since I am a clean water freak, I put a small RO system under the sink for drinking & cooking water. Too bad I threw away so much $$ in the first place. I say get a comprehensive water analysis first to see if their Aquasana system will work for you over a period of years. Get everything in writing after submitting a complete water analysis. Aquasana may be good for exceptionally clean water coming in the house but not for average deep well or city water. Yes, the Kinetico has a salt based water softener and I have no problems with it at all. Love it!

New install - immediately sprung a leak flooding my basement. Filed damage claims with the company. They will not respond. Parts are flimsy UPDATE - 15 days later the company's only response is the part maker is responsible. Their damage control contact Christine Davidson - Christine Davidson is only harming the reputation of the company. DO NOT RISK PURCHASING FROM THEM