AquasanaReviews of aquasana.com

The cartridges that hold the filter leak. Water all over the kitchen. Was told by Aquasana that in fact they go bad. Did not order my under sink 2 stage system from them. I trust Amazon. But the replacement parts come from them only. Don't expect prompt attention by Aquasana. They take their time on sending out the replacement maybe hoping I'll by a whole new system. I am very disappointed with their CS. That is why I always shop with Amazon. But Amazon doesn't sell replacement parts for Aquasana. Just so you know.

We’ve used an aquasana Claryum filter system in our kitchen for about 3 years. It does a great job providing excellent drinking and cooking water quality. It’s eliminated the need for bottled water at home and all that plastic waste with it. When needed, Customer service has been friendly and helpful.

I have been a customer for years with aquasana. In the beginning,I had trouble with their clean water machine leaking. The company then was always willing to do the right thing. Now that my machine has been leaking AGAIN after having it for a little while, I call customer service. Instead of helping fix the issue that their machine is notorious for doing, they offer to send me a new one for a better price than on the internet. Only better by $10! REALLY! A loyal customer for years and only willing to help by selling me a new machine for $189! I'm disgusted. I was told if you have a water for life membership then they would always make sure to fix your machine free of cost. Their design is the reason why it's leaking, but want me to pay for another machine. I already paid over a $100 for this one that I have always had trouble out of it leaking. No thank you!!

I absolutely love aqua sana. Had such an amazing experience at their Sherwood Forest branch

I am a licensed Genera. Contractor in Arizona, California and Oregon. I have installed over 75-100 Aquasana systems over the years. I utilize a pre 20" filter, a descale, a Rino whole house stand up and then a post filter at >035 micron to catch any left over containments. I then instal a UV light to further this purity along as alot of customers are on wells and need this as they are fighting disease.ALL OF A SUDDEN, they send me a 20 micron filter,( which I tested at 100 microns), to take place of the .035 micron filter. I asked why didn't you ask your installers or dealers or someone as these customers rely heavily on the FILTER PACKAGE I INSTALLED. The person at aquasana said there lab said it was no longer needed and they deleted it..WHATTTTTTTTTTT???????. Did aquasana take it upon themselves to act as Doctor for all these poor folks whom rely on this filter to live and control existing disease? I know not! I am aghast at aquasabas attempt to save some moneyed put elderly clients at peril. They never gave any of my customers any type of notification of the change...NONE!! This amounts to shear negligence and shows everyone Aquasana and CEO Charles Strand are complicit. If you decide to go with Aquasana just beware

Good quality filters, but don't order directly or you'll grow old and possibly die waiting. I ordered a replacement shower filter crown a week ago. Apparently, they hand it to DHL COMMERCE, the slowest and cheapest shipping service there is. It THEN gets handed off to the US Postal Service. My call to customer service got me a girl who was very nice, but left me with a bad taste in my mouth about the company. She said it won't be shipped for a few more days and their 'processing' time was 5 to 7 business days. That's the time they take to ship your order out from the time you place it, then another 5 to 7 business days for USPS to get it here, 2-3 weeks total. They charged my card right away, something they should not have done until it actually ships. This is ridiculous. You're better off ordering their products from ebaY or Amazon if possible. I couldn't do that in this case since it's just a replacement part. Avoid ordering direct from this company! Update 5/31 Package finally showed up today! Aquasana did the right thing and refunded the shipping charge.

I buy replacement filters and they subscribe you. You call them and cancel? 6 months later and they hit your credit card again. You call them again and cancel the subscription. I just got round 4 over 2 years Its a scam and only way to get out of it is wait the card to expire

Disappointing!!! I bought the RO thinking I would stop buying bottles of water to preserve the environment. I ordered the RO because it specified on the website that I will need to change filters once every 6 months. I paid a good amount of money for the product and a plumber to install it. Two months later the RO stop working. I called customer service which I waited about an hour to get a Rep. The Rep had me try a few things but none were successful. He then told me that probably the water can had no pressure and that I need to check the pressure. I had to buy a tire pressure reader which showed that nothing was wrong with the pressure. I called again the next day and waited another 45 minutes to speak to a Rep which told me that I should switch the red and yellow filters and see if it is working after about 3 hours. It did not work so I called again waiting another hour for a Rep. This time the Rep asked me to check the red filter. The filter was dark brown and the Rep explained that because I live in NYC and there is lots of sediments in the water that I will need to replace the filters every 2-3 months instead of the 6 months that this company advertise. At this point, there was nothing I can do but continue the service. The Rep said that they will send me new filters ASAP. I have been waiting now for two weeks and have not received anything. Not only I did not have a good experience with the product, the customer service was not up to par. I regret that I did not researched more products before buying this one.