AquasanaReviews of aquasana.com

I used their services and refill filtered as well and never had issues

We installed a whole house Aquasana system for a well. My son and I did the installation and it went pretty well. My only real issue is with the salt free softener. After installation I turned off my regular softener and bypassed it. We began to notice a white powder floating whenever we put water in a container. When I called Aquasana I was told that I had to continue using my salt based softener along with the salt free softener. This is not what expected and I feel the salt free softener was a waste of money.

We’ve used an aquasana Claryum filter system in our kitchen for about 3 years. It does a great job providing excellent drinking and cooking water quality. It’s eliminated the need for bottled water at home and all that plastic waste with it. When needed, Customer service has been friendly and helpful.

I bought the Aquasana Whole House Rhino filter system a year ago. I did have trouble finding a qualified plumber to install it, and that was pretty expensive, but after it was installed, it made a huge difference, I can see just how well it works when I change the filter which captures a lot of brown debris. I like that it is salt free and doesn't harm my plants. There is one thing you need to know. The plastic pressure relief piece is very flimsy. The o-ring came out of mine and the plastic disintegrated when I tried to tighten it with a screwdriver to stop the water spewing. I had to wait for business hours to reach customer service. This part can't cost 10 cents, but it is not available to purchase as a spare and the filter will not work without it. Aquasana sent me one for the cost of shipping. I buy my replacement filters in a subscription and cannot understand why they would not include this spare with the subscription. You can relieve the pressure by turning the water off and draining the faucet. I will be doing that in the future. Aquasana - step up and add this part to your filter subscriptions.

UPDATE: This is an updated review: June 2025. After the initial snafus-- 2.5 years later, I can say that I am happy with the under sink Aquasana filter system. I give it 4 stars (instead of 5) because of the initial frustration and inconvenience. I would recommend this product now. Do not buy Aquasana under sink system as it leaks--(twice in less than a year) very poor product quality! believe all the reviews I ignored about it leaking. mine leaked brand new, they sent replacement parts, now less than a year later, it is leaking again at filter change at a different location! I formally recommended aquasana when I rented and had a countertop system/water for life as the customer service was great, but now no more! dont risk the headache, inconvenience of being without filtered water for at least 2 weeks, and risk of flooding, and extra shipping fees for replacement parts, that you then have to pay to have installed. I called aquasana back as I have no idea why I should call them and they didn't know why I should call them either.

I have been using the Aquasana under-sink filter that comes with its own small faucet for two years and we are really happy with it. The quality of my well water is very good - and I have a UV filter for potential biological contaminants - but I still wanted an end-point filter for drinking water that removes any trace lead from the pipes. I signed up for the water for life auto-subscription to save on shipping & always have a backup supply of filters; I even paused the subscription one time without any problem. I’m surprised people have such negative reviews but personally I think a whole-house system is a big undertaking that you should only purchase through an established local business that will work with you from start to finish. For a smaller sink-mount water filter, this has been great for us.