AquasanaReviews of aquasana.com

Bought a whole house water system. Two years in the post filter started leaking. No one carries an airing the size they use. I tried using Teflon tape to slow down the leak and when I turned the water back on the post filter housing exploded. They refused to do anything to help unless I signed up for their filters for life or pay $100 for a new post filter that I would have to contact them for parts support. Their customer support lacks any empathy and might as well have been talking to a computer. Wouldn’t ever use this system again.

ABSOLUTE SCAM. We ordered a whole house well water salt free system based on AQUASANA recommendations. It was the WORST decision and I feel like we got sold a terrible BS filter system. I’m a licensed builder for nearly 25 years and deal with homeowners all the time and I can’t stress enough DO NOT USE Aquasana. The filters are cheap and do not do anything in regards to filtering well water, iron, minerals, and sediments. Sadly I also recommended this to my neighbor and he too is having issues. I’ve contacted Aquasana several times and ZERO help from them. I feel they are more of a scam than anything else. I’ve also have had several water companies out and they also said they REMOVE Aquasana filters since frequently because they fail within months. Coincidently after the 90 day warranty period. If you have any questions about this removed feel free to reach out to me personally.

I was so excited to receive the under sink system as a gift. However, I have had an extremely poor experience with the Aquasana customer support and multiple system failures. After multiple months of long hold times and trial and error fixes that worked for only a few days or weeks I requested a return/refund and was denied due to a 30 day return policy. I would not recommend the system or company to anyone. Look for a different water filtration system elsewhere, Aquasana is not for you.

I needed an o-ring replacement for my pre filter that was leaking I called on a Thursday and was told no charge for the part but had to pay for shipping I opted for 2 day because of the leak I called back on the following Wednesday to check on the status and saw the mailing label was just made and was awaiting USPS pickup Meanwhile I’m emptying buckets of water I was told they were a bit behind because of the July 4 holiday- that was 2 weeks ago! The worst customer service How do I respond to Aquasana?

I've come to understand that I am unable to cancel my contract online. Consequently, I've made multiple attempts to reach out to Aquasana, enduring 30-minute holds each time. It's evident that Aquasana should consider augmenting their staff or refining their cancellation procedures. My time has been squandered on these fruitless calls. As of now, I have not been able to connect with a representative. Added on July 17 This company's behavior is quite perplexing. Despite never answering my calls or emails, they promptly respond to my Trustpilot review. Now, they are requesting my address, phone number, and email here. How peculiar! Please search your inbox and locate my contact details. I reside in San Diego, zip code 92122, and my phone number ends with 9005. I no longer require your services and wish to cancel my subscriptions immediately.

I have been a customer for going on twenty years, what once was good is now bad. Have a 3 stage under sink filter system and the production quality for filters and replacement parts has declined in the past 2 years. First problem was plastic fail flooded floor under sink. Several years ago. Filters have a large fail rate as of the last year or so. Now they sent the wrong length filters. Gone through 3 first stage black filters that fail to send water through the system. Stay away from Aquasana.

No water flowed through. Uninstalled and called for a refund and they were going to make me pay for the return unless I reinstalled the whole thing. So much for a "no questions asked return". Would have been half the cost of the item to ship back the non-working item to them. Also, the parts are made of plastic including the water flow from the filter to the faucet. And yet supposedly filters microplastic? Scam.

I wish I read these reviews before I bought a unit. Nowhere on their website does it say US Dollars? And I had to pay almost double between the exchange rate and duties and taxes, and they didn't seem to care. I'm worried now reading about all the problems, people have with their product. And if I didn't see a warning on your website, then it wasn't obvious