AquasanaReviews of aquasana.com

Changing the filters on this are almost impossible. I do not know why anyone would design a filter system that is so difficult to change filters. I have tried. I could not even open the cartridges without help. Trying to screw the filters in under the cabinet - what a joke. Everything leaked. I will be purchasing a system from someone else. This has been a colossal waste of money.

It saddens me to write this review, I originally owned the aquasana Claryum 2 stage under the sink filter and the shower filter since the early 2000's. With the sink filter I occasionally experienced leaks damaging the wood under my sink, I would call the company and they were very good in assisting me. then I upgraded to the Claryum 3 stage under the sink filter. With both sink filters, I noticed that my water still had the calcium deposits in it. Never thought anything of it, until I decided to test my water, and to my surprise I did not see much of a difference between the regular hard water and the filtered water. On top of that I was frustrated from constant leaks, and a charge every time they had to send me a small part to replace the damaged piece of plastic. So, decided to cancel my subscription and go with a different company. I went with aquatru last year and notice a huge difference. I tested the water with aquatru and it does actually filter out what it says it does. So far I'm very happy with aquatru, now I'm having issues with the aquasana shower filter. unfortunately, I'm still subscribed with them and was sent a faulty cartridge replacement, now I'm the one paying for shipping because the poor quality in their products. Can anyone recommend and good shower filter that actually works? I need to do my research before cancelling my subscription with aquasana.

I've been using Aquasana filters fir over 15 ( probably closer to 20)years for shower and kitchen sink. I have a small plastic unit that sits on my sink with a hose that goes to the faucet, and turns on and off to filter water for drinking. I just recently changed their overpriced filters ( about $60) for 2 tiny filters that I replace 2X a year. I have to pay my superintendent every time they are changed because the housing for these filters is so primitive, it is impossible to open and close. I called customer service early in the morning, or else its a 20-30 minute wait, to be told I have to trouble shoot two possible problems that could be causing thus. I explained to the customer service rep that I want to trouble shoot all possibilities at the same time. This would mean that Aquasana would have to send me new filters as well as a new hose for the cheap pkastic housing of filters. Ohhhh...but NO this company will not send both filters and cheap plastic hosing in order for them to save money, but I will have to pay my superintendent 1 or 2 more times to fix this problem! I guess they rather save $3 ( max cost for the hoses) and not send them at the same time to accomodate me, then save a long time customer. Horrible, cheap company that diesnt give a shit about their customers. Reply to Aquasana. NONSENSE! I told the representative from you company that everytime I have to do something, installation etc, of your parts I have to pay someone to open and close the housing for the filters. Thus housing is SO CHEAPLY MADE, that it is impossible to do one self. It's costing me more than the damn filters are worth. You know as well as I that these filters cost you very little, and to try a new tubing ( parts) costs pennies! Meanwhile it's costing me labour's costs that become more and more expensive. I swear to you that I will cancel these sink filters because I will end up paying for labour's more than uts worth. All because you are so cheap and your customer service stinks. GO AHEAD...TRY ME. and lose a customer of more than 15 years!!!

I have made multiple purchases from Aquasana, including shower filters, countertop kitchen water filters & most recently 2 clean water system units. Unfortunately, I have had some recent bad experiences with Aquasana. One of my clean water units was not pumping and I called customer service to discuss solutions. The customer service representative did not offer any suggestions and was about ready to order a new unit. Then I asked if it made sense for me to remove the base & try to fix the pump. The representative then told me how he had a similar issue and how he got his clean water to work. So, I did not order the replacement and temporarily fixed my unit using his suggestion. I am disappointed he did not mention that before I was about to order a new unit. Ultimately, my old clean water unit needed to be replaced. I ordered a new unit on Saturday 3/22 and, realizing that the old unit was not properly functioning and we needed the new unit faster than normal shipping, I paid for delivery within 3-6 days. Per the UPS tracking it did not ship until 3/26, 4 days after the order was accepted. When I call customer service and after waiting on hold for over 30 minutes, I was told that since the order was on a Saturday the 3-6 day shipping period would not start until Monday 3/24 and that per Aquasana’s records it shipped on Tuesday 3/5 even though UPS records show it did not leave a Texas location until 3/26. I was then told that if the unit was not received by 3/31 or 4/1, either 9 or 10 days after the order was accepted, I could request a refund for the accelerated shipping cost. This is deceptive customer service and I believe it is unacceptable. Not sure if I can recommend Aquasana or continue to use Aquasana.

My Aquasana whole house system for wells is less than 10 years old and when I called Aquasana to purchase additional o-rings needed to replace the water filters they informed me they no longer stock the o-rings for my system. How is it they have systems in the field less than 10 years old and do not stock consumable parts like o-rings. I was able to find replacements on Amazon. If I was able to find them online why isn't Aquasana stocking them for customers. Very disappointing!!!

This company has turned into a disaster! I've had Water for Life for >15 years. Last few years the water flow on new filters was poor. But we have now reached the point of unacceptable. I spent >1 hour waiting for a rep to "troubleshoot." She told me to take out the coin another rep said would fix it, and to call back if it didn't help. It didn't help. At all. I call back. Wait another hour. I finally try the call back option, only to have them disconnect the instant I pick up the phone. And then they close for the weekend. It takes 15 minutes to fill a tea kettle. Edited to say: I searched the internet for answers, because I need water. Found you can put a straw in one canister and it works, at least temporarily. But the real question is How can they continue to run a business with a broken product and lousy customer service!?

Had an easy to remove part off of our Aq-5300 undersink system crack. It's a flimsy plastic part that the canister plugs into and probably cracks often. This part is obviously meant to be removed as 4 small screws hold it in. However, they don't sell the part (which would probably be a $2 part) and instead charge you for an entire new manifold. Corporate greed strikes again.

The system I purchased was great when it was new. After 1 year I wanted a replacement quartz sleeve for the UV system. They are not available on line. I also needed new polishing filters. When they arrived I noticed they went to a much larger minimums filtering size. 0.35um is now 20um. That is crazy. I am now looking for a new supplier for the filters and am replacing the UV system with one that has parts readily available. At the 5 year point, I will not even consider Aquasana as a supplier to replace my whole house system. And, the constant email about sales that are not really sales because they never end is annoying.