AquasanaReviews of aquasana.com

Double Client for life (2 kitchens) for 6 years but they would not replace the damaged leaking socket after 5 years! they say it’s written on the sockets. It’s not . I would think they would at least send a replacement one for the leaking one. Nope.

I purchased the whole house Rhino 600K for my 1200 Sq. Ft. Townhome. It definitely works for filtering chlorine and much improved taste of my water. I tested my water 2 months after installation and it is doing a great job of ridding my water of chlorine. I gave it 3 stars because it cost me $600 to have a plumber install it for me. It was a 2 hour job. I hired my own plumber because the Aquasana plumber referral came by to give me an estimate and tried to tell me it was a 3-5 hour job and his price was $1300!! I called and reported this plumber to customer service at Aquasana since he is representing their company. A rip off. My advice is hire your own plumber. The other thing I’d like to point out is that a water filter does NOT soften your water. If you want soft hair and skin you must buy a salt based softener. I feel they were dishonest with me when they sold me the unit. I specifically asked about this when I purchased the unit and was told it would work like a softener. It’s false advertising on their website where it states it will soften the water. Water filters do not and Aquasana does not offer salt based systems. I ended up purchasing a soft water unit from Culligan. They can add on to my existing Aquasana system.

I’m only giving three stars so I can add my personal opinion from the research I’ve been doing. I have no experience with this product and I’m not an actual customer yet. I just came across this water filtration system company while searching online for water filtration systems because I just recently purchased a new home and couldn’t believe how many negative replies this company has. Again, this is only my personal opinion folks. First, I’m sure the actual filtration system works and does what it is supposed to do. Second, most of the gripes and negative comments were about customer service representatives not answering the phones and being put on hold for extended periods of time and a few negative complaints were about receiving wrong parts. This happens with a lot of online shopping. It’s inevitable with todays world on how we ship or deliver parcels. In retrospect, I cannot speak on behalf of how people are treated over the phone and the type of customer service this company provides. I am going to give this product a try and experience the service myself. If I experience not so great customer service, I will say I was forewarned. The reason I made this post is because I did hours of research for a great water filtration system and in many new homes being built these systems are installed all over the country so it doesn’t seem like a terrible product. I’ll post an honest and reasonable review after six months on water quality, customer service, delivery, installation, and overall experience. Stay tuned.