AquasanaReviews of aquasana.com

This company has turned into a disaster! I've had Water for Life for >15 years. Last few years the water flow on new filters was poor. But we have now reached the point of unacceptable. I spent >1 hour waiting for a rep to "troubleshoot." She told me to take out the coin another rep said would fix it, and to call back if it didn't help. It didn't help. At all. I call back. Wait another hour. I finally try the call back option, only to have them disconnect the instant I pick up the phone. And then they close for the weekend. It takes 15 minutes to fill a tea kettle. Edited to say: I searched the internet for answers, because I need water. Found you can put a straw in one canister and it works, at least temporarily. But the real question is How can they continue to run a business with a broken product and lousy customer service!?

We have had a unit for 5 years and it always worked "OK" - not great, but OK. Now I put the new filters in and they leak like crazy all over the inside of the cabinet. The "fix" from what I am reading online is to put a quarter (or 2) under the filter (great quality control there). That isn't fixing the issue. I have completely soaked two towels trying to get this to work. This is the last straw for this system. They keep raising the price for the replacement filters and they can't keep the quality so this doesn't happen? At $75 for 3 filters it ought to be better than this. I'm done! I will be pulling this out and replacing it with something else. Back to buying jugs of water until I can get a replacement put in.

I purchased this product which was recommended by my plumber. Two days after the installation a cheaply made piece broke and flooded my basement. I had to pay for an emergency call to a plumber who looked at the piece and said he couldn't believe they had even used something so cheaply made. I see other reviewers are having the same problem. Our water is still cloudy, and I'm at the point where I want to have the system removed and just go back to having a water service deliver water. The flooding damaged wiring, and our wall and shot water ten feet into the air, destroying our wifi router as well. Horrible product, very sad I purchased this POS.

Had an easy to remove part off of our Aq-5300 undersink system crack. It's a flimsy plastic part that the canister plugs into and probably cracks often. This part is obviously meant to be removed as 4 small screws hold it in. However, they don't sell the part (which would probably be a $2 part) and instead charge you for an entire new manifold. Corporate greed strikes again.

I was interested but upon reading these reviews it is not going to happen. A few years ago I used Zero water product - it caused me to become dehydrated. I was extremely ill and had it not been for the nurses that questioned me I would have eventually just expired. I thought I was doing a good thing. I am 70 and all the bottles of water became plain silly. I am on a community well in an RV park. I'll stick with diligently making our local water company do their jobs. Our problem is the pistachio farmer here and some arsenic.

I paid USD$69,99 for a shower filter on February 22 and paid CAD$22.15 for taxes and duties at time of delivery on March 15. I did try to post this comment on their website, but they replied "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

I called today after having a problem with my shower filter for the fifth time. This is the second time the filter cracked on the bottom of the filter and sprayed water all over. I have had previous problems with parts cracking and spraying water all over. I have had issues with the shower head clogging up with carbon as well, there has always been carbon coming out of the shower head for all the years we have used them. I was told when I signed up for the water for life program it was a no questions asked policy to warranty the products and in the past it was. Now they want me to send them pictures and along with having to pay shipping for replacement products to replace faulty products it has just become to much of a waste of my time and money. I have been a customer for quite a few years and it seems lately the quality has really gone down hill. I will buy from another company that hopefully can sell me quality products that actually work!

I purchased a whole house water system and it worked great for a while. I replaced the post system filter again and it had black particles in it and the water was murkey. I contacted customer service, few days later they responded. Asked me to send them pictures. I did. Didn't hear anything so I reached out again and received a ridiculous run around email. It's supposed to have a 5 year warranty and I'm probably half way there. Terrible customer service. Don't buy aqua sana.