AquasanaReviews of aquasana.com

Once Aquasana gets their hands on your info, they will not let it go. I cancelled my subscription awhile ago, they keep calling, emailing, asking to update CC, hassling with waiting filter replacements, etc. The product is OK, but as other have mentioned it will leak. You need to put a plastic bin under their filter and get an electronic flooding alarm. Otherwise Aquasana will leak and damage your cabinets and/pr flooring. Replacement rubber O rings are very expensive and Aquasana will not replace them under warranty.

If you are in Canada, do not buy any of their products. I don't know what they filled in, but it ended up costing 50% more. And when I told them, they couldn't care less. Response to the vendor: Yes, you are right; you put that small disclaimer at the end after hours of research, when I was already too tired to look for another product. But then one would expect a 10%-20% increase. It was just a $137 custom fee on a $200 item. It is as if you purposely wrote down something to make the border increase my cost. So now I'm helping you let all Canadians know to never ever ever do business with you because you have no clue how to deal with the border and put all the responsibility on your clients.

The product is great, but the shipping experience and transparency were absolutely horrible. Nowhere during the entire process of purchasing was it clear to me that I was going to have to pay an additional $150 or $100 and something dollars when the package arrived to my house. Shipping took a long time, and it was definitely an annoying process. The actual product itself? Wonderful. No problems. It connects just fine. I heard about people having issues with low water pressure, but definitely was not an issue on our end. In my experience, I hope this helps. (The problem isn't that you Don't have a notification The problem is that you prioritize liability reduction, not customer experience so the problem was that Your duties, taxes, And Additional charges UI are not presented in the forefront And they Don't cause the customer to deviate in any meaningful way, meaning they go under the radar. Online purchasing has a 1000000 liability and disclaimers, tucked away in little modals, and off to the side and it's a shame because the customer experience I had here has been horrible and the purchase flow is extremely misleading Had I known that buying directly from your website was gonna cost me an extra 100 plus dollars? I would've purchased it on Amazon and kept my $100 you keep the business but I'm not forced to pay An additional $100 which is nearly half the cost of the total purchase. Having an actual pop up to notify people purchasing in Canada that they're going to have to spend almost half the cost of the total purchase just in brokerage fees and diverting them to your Amazon store, so they Don't pay those $100 plus fees, and you still get the business, would certainly be a much better purchase flow. However, I Don't think that the problem was that, I think the problem is, Your company is more liability, averse than it is pro-user experience and from a business perspective at scale, I think The liability can be managed in more transparent ways to preserve the user experience Meaning you can still provide your notifications, but additionally, You could route People Through your purchase flow, in a way that doesn't penalize customers for buying your products not reading some privacy policy modal tucked away or UI element that's out of sight Out of mind.)

I have the under sink water filters, twice in the last year they have sent me filters that would not work. The first time they sent me a new set and the filters worked great after they were replaced. This last filter I received are doing the same thing, barely drip water, (even though the filters we replaced worked perfectly. Each time I order new filters it costs me $80 every 6 months. This time the filter system worked fine it just needed new filters, but the new filters would not work. I reinstalled still the same issue. Now they want me to buy three new tops for the filter system because they changed something with the filters. I think that is just complete bs, and instead of helping a customer they are willing to lose them. I have a shower filter too, but I will be going with a different filtration system because all this one did was filter out the chlorine.

Aquasana used to be a company you could trust and they used to have the best customer service on the market but the past two years that has fallen completely off their water for Life program continuously sends me Products off schedule costing me money when I'm not expecting it and placing me in a precarious position but that's not the most concerning issue here it's their customer support seems like everybody in there's only now work there no more than a few months and they just want to try to quote policy policy that has not been my experience with them having been a customer for 28 years now it seems they have a new policy of not really caring about their customer and fobbing them off at every point to say I'm disappointed is an understatement! Aquasana used to be a really great company that understood Market sustainability meant Customer Loyalty through excellent customer service they've now seemed to throw that out the window and I think they're going to see the overall long-term Financial effects of that.

Everything the reviews say about Aquasana customer service is correct, it's terrible. ( My fault for not checking recent reviews) Parts and service are well below average, in my opinion. Cheap plastic fittings that strip out easily, and almost impossible to replace going through their help line. Update: After receiving their reply, I wish I could give them zero stars! They reply just to give lip service without any follow up. I needed to jump through multiple hoops AFTER getting a reply to even get a response, and they still didn't stand by their product! :You're not in our system" was the mantra over and over, while I tried to get a replacement part that they previously told my they had complaints about leaking! Then they wanted to charge me $25 for their cheap plastic part! 2 weeks old and already a leak? Hey Aquasana, if the product is bought from your approved reseller-you still have to honor the product-what part of that don't you get? Let's sum it up, cheap plastic parts that they've had many complaints about (a quote from their representative!), a real potential for future leaks, unhelpful and unknowlegable customer service reps, and what seems to be a concerted effort to not standing by their product. This is a real buyer beware company. How are they able to stay in business?

Bad advertising on they're webpage,everything is in there they are telling you that is good for iron or nay other thing , but when that system fails they will tell you that you need to add systems they do not sell, so in other words if you need a system to cleaner water for more that 2 or 3 months then this is not the one , look for a company that will stand behind they're products.

The filtration system has not been an issue. The issue is with the billing. I am currently a Water for Life customer so my credit card is automatically billed and I am sent replacement filters every 6 months. The issue is Aquasana adds $1 to the transactions, which I have been told by their Customer Service Rep falls off once payment is received. It is 8/11 and the payment went through 8/3!!! I didn't know why I had a $2.00 credit card balance and no pending transactions and thankfully, a quick call to my credit card company identified the issue. It took over an hour to try to resolve this with Aquasana and it was not resolved. So now I have to file a dispute to have it removed from my credit card. Had the same issue back in February. Tired of wasting time with Aquasana's ridiculous billing practice so will be canceling my Water for Life subscription.