AquasanaReviews of aquasana.com

We did install Aquasana Rhino whole house system in October 2021. We were initially happy with result of filtration. 3 years later we started to have skin issues after taking shower. Skin was very itchy and when we flush toilet and run sink at same time water pressure drops significantly. We bypass the filtration system and issue with pressure is gone. That tells me filtration system is not functioning as it should. All pre-filters and post-filters are changed every 6 months, and both old filters are relatively clean. There is only two occupants in the house and we are pretty conservative with our water consumption. Our sprinkler system is not running thru the Aquasana filtration system. We have installed our system for only 3 years when issues started. I called customer support and mentioned that they claim 1,000,000 gallons or 10 years. They response was that we did not change pre-filter and post filter often enough. My recommendation is stay away from this brand unless you want to keep buying new system every 3 years !

As a dealer for this company for 20+ years, They somehow “cannot find my dealer record and will no longer be able to fulfill my orders”. I would like them to write a letter to all of my clients stating that they will not be able to provide filters to the faithful company that installed their products and services their filters. I have referred hundreds of people to Aquasana. Not to mention the countless units I have installed. Now it looks like I’m looking for a new company to buy product from. Buyer beware of a company that does not stand behind the people that made them who they are!

For 3 weeks, I have tried to cancel my shower filter subscription, but every time I call Aquasana, instead of letting me leave a message, their phone just cuts me off, thus Aquasana has made it impossible for me to cancel my subscription. I then tried to cancel in my account where Aquasana tells me to call their customer service, which I already did many times. I also sent Aquasana an email from their website telling them to cancel my subscription and they just ignored my email, will never, ever purchase anything from Aquasana. Eileen F.

They have a canadian site and still charge in usd ! The customs fees were 190$ for a 350usd purchse … Customer services said that i should read the fine prints … never again

I have made multiple purchases from Aquasana, including shower filters, countertop kitchen water filters & most recently 2 clean water system units. Unfortunately, I have had some recent bad experiences with Aquasana. One of my clean water units was not pumping and I called customer service to discuss solutions. The customer service representative did not offer any suggestions and was about ready to order a new unit. Then I asked if it made sense for me to remove the base & try to fix the pump. The representative then told me how he had a similar issue and how he got his clean water to work. So, I did not order the replacement and temporarily fixed my unit using his suggestion. I am disappointed he did not mention that before I was about to order a new unit. Ultimately, my old clean water unit needed to be replaced. I ordered a new unit on Saturday 3/22 and, realizing that the old unit was not properly functioning and we needed the new unit faster than normal shipping, I paid for delivery within 3-6 days. Per the UPS tracking it did not ship until 3/26, 4 days after the order was accepted. When I call customer service and after waiting on hold for over 30 minutes, I was told that since the order was on a Saturday the 3-6 day shipping period would not start until Monday 3/24 and that per Aquasana’s records it shipped on Tuesday 3/5 even though UPS records show it did not leave a Texas location until 3/26. I was then told that if the unit was not received by 3/31 or 4/1, either 9 or 10 days after the order was accepted, I could request a refund for the accelerated shipping cost. This is deceptive customer service and I believe it is unacceptable. Not sure if I can recommend Aquasana or continue to use Aquasana.

My Aquasana whole house system for wells is less than 10 years old and when I called Aquasana to purchase additional o-rings needed to replace the water filters they informed me they no longer stock the o-rings for my system. How is it they have systems in the field less than 10 years old and do not stock consumable parts like o-rings. I was able to find replacements on Amazon. If I was able to find them online why isn't Aquasana stocking them for customers. Very disappointing!!!

like many others here, I wish I had read the reviews before I purchased. this company makes you call them to manage your subscription, and doesn't email you before your subscription ships. this might seem fairly neutral but together these practices are anti-consumer and reflect back to me the values of this business. it's not safe to give this company your money, they will charge you for return shipping, they will not email you about your order you no longer wanted, you will just see the charge come through and even though you call them right away, they will make you pay return shipping in order to return. strongly recommend that you avoid this company.

They do not disclose this, but you are going to pay for BROKERAGE fees (UPS probably) and it's going to cost over a hundred dollars! They don't tell you this so you buy their machine. They also deliberately omit currency in their website so when you buy and see something costs "$115" for example, it's going to be a lot more because it's in USD but they do not clarify. Customer service is not helpful. It's a slimy company. I'm very disappointed and will be looking for a Canadian brand instead.