AqaraReviews of aqara.com

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The customer service team was very easy to work with and listened to my feedback. They were quick to replace a defective unit and get my home secure and safe again.

Great customer service. I had a problem syncing a smart plug, three in fact. Customer Services picked it up from the Forum and came back to me with things to try. In the end the solution was something different. I needed in Apple HomeKit to configure settings so that there is only one dedicated hub as opposed to the HomeKit app simply choosing what it thinks is best. It seems the problem is resolved. Nonetheless Aqara were very helpful and clear with their support.

Fast and very good :)

I moved so the stickers that has the pairing code was lost and i needed to reconfigure the wifi so i just took a screenshot of the serial number of the G100 emailed aqara support and they gave me a soft copy of the QR code it was easy and straightforward!

It took some time to figure out that the device was bad but once that was determined there were no hassles to get a new device shipped to me.

Très bonne expérience avec le service client Aqara. J’ai rencontré plusieurs problèmes avec l’un de mes appareils, notamment une consommation anormalement élevée des piles. Après avoir repris contact avec leur support, Daisy a pris le temps de suivre mon dossier et m’a rapidement proposé une solution. Un appareil de remplacement a été envoyé sans complication et la prise en charge a été simple, rapide et efficace. C’est aussi dans ce genre de situation qu’on juge une marque : un problème peut toujours arriver avec un produit, mais la qualité du SAV fait toute la différence. Merci à Daisy et à l’équipe Aqara pour leur sérieux et leur réactivité !

i prodotti sono validi ma anche in caso di malfunzionamento il servizio assistenza è stato veloce nel rispondere e nel spedire un nuovo prodotto, grazie!