AqaraReviews of aqara.com

Aqara support team solved my problem with a defective device even after the warranty was expired. I’m happy with the product and with the support.

They were quick to respond, had my doubts that they would even acknowledge my email claim. They were quick to respond and resolve my issues

Aqara support team were fast and efficient. Very understanding and knowledgeable. 110% satisfied Thanks again for the great support

Exemplary after-sales service. I reported a motor failure on my U200 lock, backed by a detailed diagnostic. Kevin responded very quickly, confirmed the warranty coverage without any unnecessary back-and-forth, and the replacement was shipped the same day. Clear, professional and efficient communication from start to finish. Nothing to fault — exactly the kind of support that builds trust in a brand. Many thanks to Kevin.

I had a very positive experience with Aqara Support. The support agent really took the time to help me and made a genuine effort to find the cause of my problem. Response times were always very short, and the troubleshooting instructions were clear, easy to understand, and well explained. Even when I had additional questions, I always received helpful and detailed answers. I especially appreciated the exceptionally polite, friendly, and respectful communication throughout the entire conversation. It made the whole support experience very pleasant. Overall, I felt that my issue was taken seriously and that the support team genuinely wanted to help rather than simply sending standard replies. Thank you very much for the great support!

I had an excellent experience with Isabel from Aqara Support! I honestly didn’t expect to receive a response so quickly, and I was even more impressed by how quickly she understood the issue and provided a solution. She was very helpful, professional, and efficient throughout the entire process. It’s rare to receive such fast and effective customer service, and Isabel definitely exceeded my expectations. Thank you, Isabel, for making the whole experience so easy and stress-free! ⭐️⭐️⭐️⭐️⭐️

Jane att Aqaras customer service gave very detailed and easy to follow instructions, which I (untechnical financial old guy) were able to follow. Also she informed re new edition of the app which was necessary to solve my problem and followed up when the new version was published. *****

Prompt and very helpful assistance.