jlb
Best prices of any supplier, but abysmal customer service.
They have the best prices of any appliance parts suppliers I can find. However, there are several big problems. 1. a. Customer service is abysmal. The phone number is an endless loop of menu repetition. The only exit is to type "0". A voice will put you on hold for several minutes and then tell you to leave a message. Do not expect a response. b. There will be no communication after the order is acknowledged. If the parts are shipped in 3 days or 3 years, you will have no messages about shipment or about delays. c. I found that an email inquiry about excessive delay got a return message. But it got NO action. 2. The site organization is terrible for finding the correct part for your model. When you search for your appliance and model, you are presented with an array of options, many of which are not even pertinent. Descriptions are generic when they ought to be specific. Bottom line: other suppliers must be consulted to get the exact correct part number, then search that # on the ApplianceParts365 site.