Appliance Parts 365Reviews of applianceparts365.com

Shipping was a little slow, but part was fine.

This company deserves 0 stars. I ordered an item on Jan 21, 2022. They charged my cc on Jan 22. February 4th I checked my order status and it showed "processing, not shipped". I sent them an email asking for an update, and why after three weeks the items hasn't shipped. They responded with a canned, pre-made email saying to please be patient. I responded asking why my cc had been charged three weeks ago and that I'd like a human response explaining the delay. I received an email stating they cancelled my order, and issued a refund. No call, no communication, no explanation, just a cancelled order after having my money for three weeks. These folks are either the worst business managers ever, or scammers (imagine the interest on charging a couple hundred customer's credit cards and not refunding their money until they complain weeks later). Either way, DO NOT BUY FROM THIS COMPANY!!! You've been warned, and you will be sorry.

I ordered a part which showed as IN STOCK on 12 January 2022. Estimated ship time was 2 - 9 days. I gave it 18 days (considering the current state of the world) and on 30 January 2022 I wrote an E-mail requesting status on the order. I received a response the next day, 31 January, advising they had cancelled my order PER MY REQUEST and refunded my account. I wrote back the same day advising that "nowhere in my correspondence did I request cancellation of this order! I need the switch!" and as of 7 February 2022 have yet to receive a response. I believe I have been more than patient and allowed time for 'delayed response' per their note on their website. Although they at least refunded my money, which I appreciate if they did not have the part, it would have been nice to know a long time ago that they DID NOT have the part. Further, by saying I cancelled the order when I did not, they now rate as liars and I refuse to do further business with someone like that!

I received the new burner for my stove and it came broken. I've emailed from the website and called and left multiple messages with no response. Update 2-18-2022 I finally heard from someone and they requested pictures, i sent the asked for pictures and never heard back. I continued to email and finally got a response from customer service saying i need to email the return department but advised me they are behind and very busy. Do not order from this company unless you want to wait forever for a broken part and don't mind just losing your money.

Even after following the suggestion on the website that I should call or contact your company before I order to make sure my item will fit. I received the refrigerator shelf today and it does not fit. It is too small for my refrigerator. I'm just looking for a refund.

There were no problems using website, delivery was fast.

The part I ordered was correct and arrived quickly. I would definitely do business again! A+

The price was great, the part is excellent, but the shipment was a little slow. We had a holiday and a lot of bad weather that may have hindered the delivery but other than that the entire experience was terrific, would buy from here again!