Appliance Parts 365Reviews of applianceparts365.com

I can’t rate the part because it hasn’t arrived yet. It shipped yesterday 10 days after I placed the order.

Quick, accurate, fair price. Would use again. Sadly I need to now discover how good their return/exchange program is since I ordered the wrong piece for one of the three items I needed. Totally my error, they sent what I ordered.

Good shipping speed, fits great. And amazing price!

It’s way to long… BUYERS BEWARE Do not buy from this company….totally unethical!!!!

Upon receipt, in my pre-install of one of the purchased items, I discovered it didn't fit. I'd decided to return them. During my filling out of the Return Form, in carefully reading their return policy I was disappointed to find out the customer is responsible for the return shipping cost, which literally most likely cost more than item. In additionally, the below portion of the policy, gave me pause to decline my need to return. "At ApplianceParts365.com you can take advantage of our 30-day return policy on our merchandise, with the exclusion of gas and electrical items as listed in our return policy. Items that are not gas or electrical items and that have been purchased in error can be returned. Some items may incur 10% restocking fee and S/H is not refundable." Given the purchased items were for my electric stove, obliviously this applied to the purchased items, I concluded it was a lose/lose situation and defeated my purpose of returning an item that didn't fit my stove and would additionally cost me more money to eventually receive a fraction of a refund, if any at all. Plus, if the refund is denied, I will be responsible to pay the shipping/handling fee of the item to be returned back to me. BUYER BE EXTREMELY AWARE of this type of online shopping and their return policies.

I ordered 2 of a part that was shown to be in stock and "typically ships within 1 business days". The price was good. It said shipping would take 2-9 business days. 9 business days later, I had not yet received the item. I checked the order status page and it said that it had not yet shipped. I contacted them through the webpage and they responded (quickly) that they had an inventory error and that the part was on backorder and expected to be received by them 3 weeks later. They did offer me the opportunity to cancel my order, so I did, and my paypal refund was received quickly that day. However, the item still showed on their product page as being in stock throughout and after this process. I pointed this out to them. Clearly, they cannot be trusted to show whether an item is in stock, and they did not contact me to tell me that it wasn't. The BBB page for their store says "BBB files indicate that this business has a pattern of complaints concerning failure to deliver customer’s products in a timely manner."

As many others have stated, this company is horrible when it comes to customer service. Had I seen the site before my Mom ordered from here, I would have told her not to simply because at the top of their site, it stated that their response time is delayed in red wording. I'm attempting to return an item, just for a replacement (not even a refund) and still can't get anything or anyone. Can anyone tell me where to locate the "serial number". That is the only info that I can not locate...Personally I don't think there is one but on the return form it asks for one. I checked the items on the site and there aren't any serial numbers on the item or on the receipt. If you can help, please do.🙏

Shelving fits perfectly, delivered as expected and very reasonably priced. I will use again when needed!