Apex Gaming PCsReviews of apexgamingpcs.com

I was at the point of getting my PC shipped. But you ended the Apex access program. And my order was cancelled. I watched my PC be built and then not get shipped. I had to call and find out that the program was cancelled. And that is bullshit. I paid my part. I cant understand why the customer service is like this I don't understand how you are still in business. And why my order never shipped. When the program ended I know you would not start new agreements. But for those that signed and payed you should have shipped those and had the balls and common decency to email and explain why you took money from people and why you did what you did.

My only complaint is that I didn't buy an Apex PC sooner. Excellent service and customer support.

I recently had an experience with this service that left me frustrated and disappointed. I requested an upgrade to a component, expecting the process to move along smoothly and efficiently. Instead, the progress has been extremely slow. I honestly didn’t realize it would take this long just to add or upgrade a single part. At this point, I feel like I should at least have most of the build completed, but I’m still waiting. The lack of speed and clear communication makes this a service I cannot confidently recommend.

Improve this company by maybe having my pc updated fully as the bios for starters was a year old with 7 updates needed. Secondly still waiting on it from the RMA because of this equipment the motherboard has issues from gigabyte no refund on anything being given. I honestly want my full refund yall can keep the pc the pc has been in y’all’s hands longer than Ive physically had the PC. Really sucks.

You guys were so helpful with advice and making sure everything ran okay, I really love the customer support. Keep it up!

The product is exactly what my grandson wanted. Apex kept me updated on the status from beginning to end. I highly recommend them.

It was smooth and easy. I appreciate the diligence on their part to make sure the transaction was genuine. It's good to know they have my back.

UPDATE AFTER APEX’S RESPONSE: I appreciate Apex taking the time to respond. Their response confirms several important parts of my experience: the repair could have been handled more efficiently, another component was available, and customers temporarily could not reach support by phone. Those are not minor details—they are a large part of why I wrote this review. The case color was not the main issue. Apex’s own email described it as needing to be changed to the “correct color.” The serious concern was that I reported problems almost immediately after delivery, returned the computer for an extended RMA, and then experienced problems again shortly after receiving it back. Saying that I requested a refund “several months after delivery” leaves out the time the computer spent with Apex for repair and the continuing problems. I also spent more than two hours on a support call resetting the BIOS and removing and reinstalling the large graphics card, but the problem was still not resolved. Apex advertised 24/7 email support. An employee later explained that responses could take 48–72 hours and said the 24/7 wording had been removed because it could be confusing. I paid $2,350.64 because I needed dependable equipment for my new business. I followed Apex’s instructions and remained patient and respectful. After the repeated problems, repair delays, and difficulty obtaining support, I no longer have confidence in the computer. That is why I requested a refund. And ORIGINAL REVIEW BELOW I’ve had a very frustrating experience with Apex Gaming PCs, especially with their tech support and repair process. I had problems with my computer that required me to send it back for repair. They kept it much longer than expected because they were waiting for a part. I later found out they had another suitable component available that was only slightly more expensive, but instead of using it, they let my computer sit waiting for the other part. When I spoke with a manager, even he admitted this wasn’t handled properly and they should have used the part they had. What really bothers me is that because of the problems and extended repair time, I only had actual possession of the computer for 29 days. Despite that, Apex refused my request for reimbursement. I don't think a customer should lose their opportunity for reimbursement because so much of the time was spent with the computer back at the company being repaired. Tech support has also changed considerably since I bought the computer. When I first purchased it, you could call and speak directly with a technician. Now they are no longer taking incoming tech-support calls from customers. You have to leave your information and wait for a technician to call you back. This isn't something that is happening only to me; it appears to be how they are currently handling tech-support calls. I’ve spent far too much time dealing with problems, shipping the computer back, waiting for repairs, emailing, calling and troubleshooting. I have emails, shipping records and phone records documenting my experience. If you're considering buying from Apex, don't just look at the specs. Ask what happens when something goes wrong and you actually need support. I wish I had I appreciate Apex responding and acknowledging that the repair could have been handled more efficiently, that another component was available, and that there was a period when customers could not call technical support. Those points are a large part of why I wrote this review. The case color was not the main problem. Apex’s own email said the computer needed to be changed to the “correct color.” The larger issue is that the computer developed problems almost immediately, was returned for an extended RMA, and then developed problems again shortly after I received it back.