Apex Gaming PCsApex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Atlas L.
Everything was great, however, I wish that payment options were more accessible for non-usamerican customers. I've tried my best to communicate my payment needs but there aren't many options for me to pick and choose from. Not only that, but the email you suggested me to contact when I was having problems paying with my card does not exist.
Juan S.
I have no complaint from the tower side but don't order peripherals from apex all I got is some ally express junk and for the the price I don't think u get anything quality wise just my overall experience with apex has been a fail on there part would not recommend apex to anyone go with someone else I wasted my time ordering a PC and thinking I was getting a pleasant experience and nice quality was totally let down got the cheapest stuff practically of off temu
Response from Apex Gaming PCsSep 17, 2025
Dear Juan, Thank you for taking the time to share your detailed feedback. We appreciate both the positives you mentioned as well as the areas where you felt let down. On Peripherals and Quality We’re sorry to hear that your experience with the peripherals did not meet your expectations. All peripherals we provide are sourced directly from established distributors like AsRock and Royal Kludge and carry their manufacturer warranties, but we recognize that product expectations can vary. Your comments are very helpful, and we’ll review our current sourcing and product descriptions to ensure customers have clear visibility into exactly what they are ordering. On Shipping and Delivery Experience We’re glad to hear that you found the packing of your tower excellent and that the parts arrived secure. At the same time, we fully understand how frustrating it is to wait for deliveries with inaccurate ETAs. Unfortunately, carrier timelines are not something we can directly control, but we can do better at setting expectations—especially around peripherals sometimes shipping separately. We’ll be working to make this clearer during checkout and order updates going forward. Commitment to Improvement Your feedback highlights areas where we can improve both our communication and product presentation. While we’re glad your tower met your expectations, we want your entire experience with Apex—from PC to accessories—to feel worthwhile and reliable. If you’d like, our team would be happy to review your order directly with you and see what options we can provide to help make this right. Please reach out to us at [email protected] so we can assist further. Thank you again for your honesty—it helps us continue improving. —Apex Gaming PCs
Adam
The PC itself is very good in quality, however I had a fair amount of frustration with the turnaround on it. Shortly after ordering, my previous PC died so I was waiting for my delivery, however when getting in contact it wasn't clear on how long it would take and the estimate kept changing.
Response from Apex Gaming PCsSep 17, 2025
Hello Adam, thank you for taking the time to provide us with this feedback. Upon reviewing your order I saw that you had requested to add a rush status on the 24th. This service was paid for and applied to your order on the 25th, which then shipped on the 31st within the advertised "Rush" status window, but I was unable to locate any record of you being given inconsistent delivery estimates by Apex. However this confusion occurred, we're very sorry that happened. If you are referring to an estimate provided to you by the carrier (UPS) please understand that this is something outside of our control, particularly where international shipments are concerned. While most of our orders to the UK are delivered within 5-10 business days, they do have to be processed through customs, and this can sometimes delay delivery by a few days. We hope you are enjoying your new Apex Gaming PC, and please let us know if you ever require any assistance.
Tantania P.
Good communication, fast delivery, and handled with care! This is my first PC ans its absolutely GORGEOUS 😍 THANKS APEX!
Tyler C.
I have bought a gaming computer and two lap tops from apex gamming in the last month. I couldnt be happier with all three devices. They all work amazing.
Reefe W.
Bought a PC late 2023 - early 2024. Arrived 3-4 months late, and blew up when I plugged it in. They installed an American 110V power supply into the computer, when it was clearly listed I am in AUSTRALIA which uses 240V. They denied returns and a refund because I had already had the case re-used for a pc, even though I had the issue STATED ON PAPER FROM A REPUTABLE REPAIRER. Im 15 and they have taken advantage of my money and the customer service has been EXTREMELY poor. I am not about 3k short.
Response from Apex Gaming PCsSep 11, 2025
We’d like to provide context to address the inaccuracies in this review. Lead Times This order was shipped on time, within 6 weeks of being placed during the peak demand period of Black Friday and Cyber Monday. The additional delay was due to Australian customs clearance, which took roughly 30 days and is outside of Apex’s control. In total, the order took under 60 days to arrive, not 3-4 months late. Power Supply & Voltage At the time of this order, our international builds did not yet ship with automatically switching PSUs. Instead, all international customers—including yourself—received clear email instructions upon purchase reminding them to confirm that the PSU voltage switch was set correctly (110V vs 220–240V) before first powering on. Failure to do so unfortunately results in damage that is classified as user error under our warranty terms. Warranty & Third-Party Repairs Our warranty explicitly states that we do not cover damage resulting from user error, nor can we make repair or refund determinations based on reports from third-party repair shops. Any claims must go through our RMA process to ensure consistency and fairness across all customers. Current Practices Since then, Apex has upgraded all systems to ship with automatically switching PSUs, meaning international customers no longer need to manually adjust voltage. This change was specifically made to prevent scenarios like this from ever occurring again. Order Value & Repair Costs The claim that you are “about 3k short” is inaccurate. The order in question was just over $1,000 USD. Based on our internal assessments, the type of PSU-related repair referenced would cost approximately $60–$70 to resolve—not thousands of dollars as suggested. Customer Service We recognize this was a frustrating experience, but the circumstances fall outside the scope of our warranty. Our team strives to communicate clearly and provide support, but we cannot override established policies when the issue stems from incorrect setup outside our control.
Luchogta G.
I haven’t get my pc yet and you guys want review haven’t even sent the tracking number of the delivery I really feel scam
Response from Apex Gaming PCsSep 10, 2025
Hi Luis, it looks like your PC is on it's way and is expected to arrive on Sept 12th. I am sorry if you recieved the review email in advance, that was likely an error on our end! Please reach out to us if you have any questions.
Tanya S.
I originally wrote a review with a 1 star rating. After the company reached out to me to help identify and fix the issue I was having with my PC, I am fully satisfied now. It turned out to be a simple fix. A faulty WiFi adapter was causing performance issues. I would absolutely recommend Apex Gaming PCs if you’re looking for a PC! This is a company that really does care about their customers and takes pride in their products.
Response from Apex Gaming PCsSep 10, 2025
Hi Tanya, the order number provided is not an Apex Gaming PCs order number, but we would still love to help. If you have not already, please email [email protected] so we can help get your son's PC up and running as expected.
