Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCsJun 8, 2026

Thank you for sharing your experience. We sincerely apologize for the delay in shipping your system and understand how frustrating it must have been to wait longer than expected for your order to arrive. We're also sorry that the setup process was not as smooth as it should have been. We appreciate your feedback regarding the power cable connection to the graphics card, as it's clear our setup instructions could have done a better job of highlighting that step. That said, we're glad that when you contacted our support team, you were able to speak with a live agent right away and quickly identify the issue so you could get your system up and running. Providing immediate, knowledgeable support is something we strive for, and we're pleased we were able to assist you without delay. Your feedback is valuable and helps us improve both our communication and setup documentation for future customers. Thank you for choosing us, and we appreciate the opportunity to make things right.

Response from Apex Gaming PCsJun 2, 2026

Thank you for bringing this to our attention and we're very sorry to hear this happened. For future reference, we are able to replace components that are damaged under these circumstances via our hardware warranty. As you saw, we package our systems extensively, but shipping damage is sometimes unfortunately unavoidable, particularly with international orders. We hope you understand that shipping damage is outside of our control, but we will still do whatever we can to make you whole. We are unable to identify your order with the information you've provided, and we were unable to locate any similar case in our open or recent tickets. If you would like our assistance resolving this matter, please reach out to us at [email protected] and we're happy to help.