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Apartments.com (apartments.com) has 128 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Reviewer
Because when a vendor for apartments.com is in an office of a complex and someone is in there doing an interview and application .. the vendor should LEAVE not hang around through the whole process. And the vendors breath STUNK to high heaven too. The vendor should show some respect, leave the office when they have a client in seeking an application, interview, etc, not keep interrupting the process taking hours....
Arvin L.
This website doesn't show the reviews accurately. For example, look up the peartree apartment's review. Its reviews are mostly 1 star negative review, but the overall score of the apartment is 5 stars out of 5????? They're not even trying to hide their malpractice. I'm amazed by their math skill. Average of 1 is 5. Take notes kids.
Sara
There was one property I liked but suspected was a scam. Apartments.com took my money and told me agents were vetted. It was a scam they kept my money. They just kept saying ‘just apply for something else’
sravan P.
Believe it or not, I signed the lease on January 26, 2024, and surprisingly, I am still in the process of obtaining my Renters Insurance approval. When signing up for an ESSEX community, it is highly recommended not to bring your own insurance as it will create unnecessary difficulties. I suggest opting for ESSEX-sponsored renters insurance to avoid paying money to multiple vendors. The policy team lacks knowledge about the sign-up process and tends to delay addressing your concerns. Ultimately, it is the tenant's responsibility to ensure that the Renters Insurance is up to date.
LHearn
I've been working with Maribell at the Waterford At Meadows in Plano hands down to her she is great communicator and considers your expectations and needs been working with her for a couple of days had the best experience. She has such a loving personality you would die for can't wait to become a resident.
Shelby Elzinga S.
There was a particular apartment complex that was particularly horrendous that I needed to warn people about - I wrote a review, but it disappeared both times I put it. I don’t think it is solely because it is negative because I saw other negative ones up there, but it’s still a problem. I tried to reach out to them via they’re advertising email (that’s the only one you can find anywhere on the site to actually directly contact them), but haven’t gotten a response They also are not transparent all that much about how they write their apartments even though they claim to be. For example, they claim my apartment complex is quiet – but I can assure you with neighbors that all think they still live in a frat or a sorority, it is not.
OCTAVIO
Advertised a rental and removed it due to spam calls. I deactivated the ad. They continue to run the ad. I then logged into my account its no longer on my properties option, yet the ads still up. I emailed the ad to check if id still get a message and sure enough still active days later. I called and got alot of garbage about i cant remove the ad if im a resident or collecting and rent from it. What!!!!?? This website sucks!
Kimberly Y.
spaulding crossing is an amazing place to live I have had the best experience with moving in to any and every one of my needs being met the office staff is nothing short of amazing and I would recommend this place to any and EVERYONE!!!
