AnthemReviews of anthem.com

Massive increase in monthly cost (over $150 more expensive) with only two days' notice, so cancelled and still waiting on refund they took from my account without authorisation. Kept putting me back to marketplace, where it was cancelled on 1st January and told refund will be with me in 5 to 10 days, and still waiting on refund in April. Changed to one star, as still not been sorted following more phone calls

I wish there was a way to rate them a negative. I did a long distance move through Stanford Van Lines in November of 2025. I had items missing from my shipment with them. I was directed to fill out a claim with Anthem Claim Management LLC for my missing or stolen items. I followed what they required of me, to only be sent a letter months later of reimburse of $9.00. It was an insult to me just to think I paid $3500.00 to move my things and stuff was missing. Insurance companies are a joke as you pay and their service is a whole joke. I did not bother to fill out the paper or have it notarized for $9.00. It was not worth me wasting my gas to drive around looking for someone to notarize this mess. I am very angry about this situation as my items that were taken was more than $9.00. If you get a letter from these people, please think of filing with someone else, because they're a big joke. Stanford Van Lines are not a good moving company, as they're not a honest company when trying to find out information regarding your move. Do your research and please read reviews left by other people.

Customer service representatives have no meaningful ability to solve problems. Several phone calls and chats to clear up what should be a minor road resulted in a "ticket" and referral to "IT department" who they cannot contact or provide any information about. Can at times be very difficult to understand due to foreign accents.

Can I give a negative 1000 stars?the lack of customer service has made me never want to have marketplace health insurance again..I have better options paying self pay or using local options or cost sharing..And telemed is non existent and you don't get what you pay for..If I want to pay a lot of extra fees I will go with kaiser permente..I hope someone buys them out..Marketplace has really declined over the years..I am so glad I no longer need it..

My insuance was bought by Anthem and Liberty Dental...service has been aweful and few quality dentsits in town will touch Liberty Dental insurance. I wonder how a great company like Anthem past 30 years has fallen so fast yet profits are up.....here's the real truth...they were bought by PE sharks only care about 25% EBITA for 5 years then sell the company. You night ask how do they earn a 25% returns, fire and reduce staff, reduce service offerings, buy cheap dental companies to reduce sales and GSA expenses Stay away!!! Elements Health Investors is a New York-based private equity firm and registered investment adviser (RIA) focused on investing $20–$40 million in small to mid-sized, profitable, or near-profitable companies within the U.S. healthcare sector. Led by industry veterans, they target areas like home-based care and innovative reimbursement model

The WORST organization ever. We paid our premium of $1800 and they canceled it for NO REASON. If i hadn’t been checking , would have no way of knowing and could have tried to visit a dr and gotten even more screwed. I Had to be on the phone for 2 hours to get reinstated when we never even canceled it. They wouldn’t even acknowledge that they canceled it and it was their mistake and they tried to charge an additional premium. They make it difficult on purpose and have absolutely no help or customer service capabilities. AWFUL. We will Not be using them again when we have reenrollment . If you have other options, use them and run far far away from Anthem. They are the worst!!

We've just escaped their thrall. There was no communication, unless you chased them and even then no action was taken. Emails routinely went unanswered. They were better on the phone, but all too often promised and then didn't deliver on what they had agreed. They did well enough with the day to day stuff, but If asked to do more than that; things go wrong. Mostly what they did the best was collect money, both ground rents and maintenance fees. Overall, if you are looking for a management company, avoid these guys at all costs, and my sympathies if you are with them.

If I could give it’s zero I would. Paying out executives but denying claims. Worse than what I experienced in Canada and I was on Canadian health insurance. They might as well offer self induced to suicide because that’s about what you’re left with.