Ana LuisaAna Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
Ana Luisa (analuisa.com) has 693 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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customer
I used the Live Chat feature for a small issue with my order. Ana Luisa offered to fix the problem immediately, with no extra cost or inconvenience to me. I have shopped with them for years for their beautiful products and neutral carbon footprint—they will now continue to be a go-to for their fantastic customer service!
Celeste
Great Customer Service! I had a shipping issue that was totally my fault. I text Customer Service and they responded immediately, solved my problem, and even sent a replacement order via expedited shipping, at no additional cost to me.
LJ R.
Sent wrong item and then instead of saying just keep it, our error, wanted pictures and wanted it in the mail before sending correct order plus it took a month to get it so I missed bday gift. Sent really annoying emails saying exact same thing everyday ( and seemed like every hour). Poor customer relations!
Response from Ana LuisaDec 10, 2025
Hi LJ - Thank you for taking the time to share your experience here. We are so sorry this was your experience, especially the first time purchasing with us. We did send a replacement for the correct product with our fastest shipping method available at no cost to you. We've also contacted you directly via email to make things right.
Meg F.
I had been eyeing a necklace for a while and finally bought it during their Black Friday sale, which included a free gift and 30 percent off. It felt like a great deal! I accidentally kept in my mother’s address when I checked out via Shop app. I emailed Ana Luisa about changing the shilling address and the automatic message recommended trying the chat too. I did and was quickly put in contact with an agent named Cherry. This was on a Saturday, but within minutes Cherry had changed the shipping address to my billing address. She also responded to my email confirming all was fixed. Absolutely wonderful service!!
T. N.
When I contacted them about not receiving my order, they looked into it and discovered it was lost in transit. They immediately sent out another one on expedited shipping and I received it shortly after. They were very professional to deal with. I love my bracelets and have actually placed an order for some more jewellery.
Josie
Customer service is exceptional! I had an issue with earrings, and they replaced them with no problem. Thank you!
customer
I had a damaged earring, and my complaint was dealt with in a highly professional manner, within SLA, and to my satisfaction.
Mariah
Super great experience from Cherry and Allen. They were able to have my product resent to me after a shipping mishap. I really appreciated their kind and quick service. These are the things that will make me continue to buy from Ana Luisa. Thank you!
