Ana LuisaReviews of analuisa.com

Just ordered some earrings from this site, after having some that I loved but sadly lost. What was really sneaky was opening my order confirmation and seeing an AL Luxe membership in the email, but no price next to it. I didn’t even realize this was added. You have to opt out of this membership before proceeding to checkout, do not miss this step or you’ll be charged $4 for the initial fee, then $50 monthly! Feels like it’s purposefully hidden in the UX (I work in UX so I feel like I can tell). You can cancel in your account (once you make one), but definitely shady business practices, and quite odd for a jewelry website to have a membership this expensive? I’ve never experienced this before shopping online, so beware before completing your purchase!

Watch out for Ana Luisa Luxe- an EXPENSIVE monthly membership they automatically sign you up for without your permission to rack up "credit" on your account that you have to spend. It's so hard to cancel. Trying to get a refund, but it's difficult because there's no customer service to call.

In short: unreliable quality. Bought the necklace in store; it breaks less than a month later. Then the replacement breaks. By now, I’m outside of the refund window and I’m only being offered YET ANOTHER replacement or store credit. Customer service responds quickly but rigidly attach to a policy that doesn’t bear in mind the quality of their products. How is one expected to trust a product that has repeatedly failed?

As a consumer i expect full service i purchased two items for my wife the order was cancelled for unknown reasons i repeated this order 6 times each time it was cancelled they refuse to inform me why it was cancelled my cards are all good with plenty of funds they do not provide a phone number to call and speak with customer service only by text message and they never answer you properly to your question !!!! Secondly they will not inform you why the order was cancelled not even by the email because it’s done they a third party that cancelled my order! It’s a violation of my rights to know what is the reason for cancellation my orders ! This service is Horrible for customer service i do not recommend anyone to purchase anything from here because if you have any issues most likely you will never have an appropriate answer Vicente Pagan

My order arrived damaged. They won't refund me or help in any way. I purchased the Ana Luisa Shipping protection and they won't honor it. Please refund me. I don't want store credits. Order 1821674636

Love the products - high quality for crazy great price points! Haven’t taken my ring off since I bought it( except to clean it!)

Ordered two pairs of earrings and when I hadn't heard anything after two weeks I sent a message through their website. When after another week with no response I sent them a direct email and am still yet to hear back. I ordered on the 15th of April and it is now the 7th of may and the only email I’ve received in this time frame is the confirmation email. Do not buy from the uk site.

I have purchased several necklaces, bracelets, earrings, and rings from Anna Luisa, and the quality is exceptional. I get compliment after compliment every time I wear one of my pieces, especially the necklaces.