Ana LuisaAna Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
Ana Luisa (analuisa.com) has 693 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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customer
Jessa was incredibly kind, warm, helpful and responsive. She went above and beyond to try and help me find resolution.
Response from Ana LuisaJun 24, 2026
Thank you so much for sharing such a sweet note! ✨❤️ We love to hear when our team makes your experience warm and helpful. We will be sure to pass along your incredibly kind words to Jessa—it will absolutely make her day!
AUTUMN
I messed up the shipping address and realized too late after the order was placed. They worked quickly to get the correct address to the warehouse before the order was filled. They also kept me updated with texts that the correction was made and my birthday bracelet to my friend made to her by her date perfectly. Excellent customer service.
Response from Ana LuisaJun 22, 2026
Hi there! We are absolutely thrilled that the birthday bracelet arrived right on schedule for your friend's special day! ✨ Thank you for sharing the love.
Liz D.
I took a much needed trip to NYC and walked into the Anna Luisa store. Everyone in there was so nice and helped me find the perfect earrings. When I got home, I realized one of the pieces had fallen off. When I contacted customer service they immediately wrote back and offered me a replacement or gift card. They were so kind and helpful and were very prompt. As a business owner, I understand the importance of customer service. I have already recommended Ana Luisa to all of my friends and will be absolutely shopping here for my small earring addiction in the future.
Response from Ana LuisaJun 18, 2026
Hi Liz - Thank you for sharing your experience with us! We are thrilled our support team could step in and make it right immediately. Getting a shout-out from a fellow business owner is the ultimate compliment! Thank you for the recommendations, and we’re officially ready whenever you need to feed that earring addiction again!
Zeinab S.
Excellent customer service!
Response from Ana LuisaJun 18, 2026
Hi Zeinab - Thank you for sharing!
Heather S.
My earrings are beautiful, and when I had an issue with the backing of one of them, they sent me a replacement. Such great customer service!
Response from Ana LuisaJun 18, 2026
Hi Heather - We're glad our team was able to help!
DIANE P.
Wonderful experience! I had contacted customer service because a necklace I had bought in Sept ‘24 broke 😢. Thankfully they offer a 2 yr warranty. I was able to get a replacement sent to me at no charge. Very thankful for that warranty. I wore the necklace daily since I got it in Sept ‘24. They didn’t have the same one but sent me the latest one or the one most similar. Excellent customer service! Thank you so Much for a wonderful experience with Ana Luisa.
Response from Ana LuisaJun 17, 2026
Hi Diane - Thank you for sharing your experience, we're glad we were able to help!
Lisa G.
I ordered 2 pairs of earrings yesterday and was charged a 1 time fee for creating a membership and another time for the full first months membership. I didn't even know this was happening until I got the mail. When I get the earrings I will return them because this is not the way ro do business. I might have chosen a membership after seeing the products, but not after this. Be aware when buying from them, if the products were great, they wouldn't have to resort to this.
Response from Ana LuisaJun 17, 2026
Hello Lisa - Our AL Luxe membership is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a monthly payment. We communicate this before checkout and after confirming the order. That said, we appreciate your feedback as we continue making improvements to our membership. It sounds like you may have signed up by mistake, so if that's the case please feel free to email us at [email protected]. We'd be glad to assist you further.
Molly M.
Very easy and smooth process
Response from Ana LuisaJun 15, 2026
Thank you for sharing, Molly!
