Ana LuisaAna Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
Ana Luisa (analuisa.com) has 693 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Donna Q.
One item ordered was not included, as indicated, in the package received. Customer service quickly responded and sent a replacement at no additional charge. Happy with the quality of the items ordered.
Response from Ana LuisaApr 9, 2026
Hi Donna - we appreciate you sharing your experience. We're so glad we were able to make things right for you. Enjoy your new jewelry!
Dizzygirl
I returned broken earring and they shipped it back instead of a new one
Response from Ana LuisaApr 9, 2026
Hi there - thank you for taking the time to share this review. We are so sorry to hear you received broken product after submitting a return. This is not the experience we want our customers to have. Our team has been in touch with you directly to find a solution, and resolve this as quickly as possible. We look forward to making things right.
Hannah
I received the wrong item, even after reaching out when I had suspicions it was incorrect. I was assured the correct item was being sent. The order section of the website (under My Account) is not helpful or well engineered. Also a pair of earrings I ordered, while beautiful, came with the back clasps so loose I had to use pliers to tighten them. You shouldn’t have to use tools on $175 earrings. Customer service is very friendly and the pieces themselves are lovely but I will not be purchasing from this site again.
Response from Ana LuisaApr 9, 2026
Hi Hannah - Thank you for taking the time to share your thoughts. This is not the experience we want our customers to have. Rest assured we've shared your review with our team and are making improvements. We've been in touch with you directly to replace the wrong item and will follow up with more details soon. If there's anything else we can do to help, please let us know!
Farah
Excellent customer service. They resolve my issue so easily and quickly! Thank you!
Response from Ana LuisaApr 9, 2026
Thanks for sharing, Farah! We're always happy to help.
Rachel
i bought my favorite pair of earrings from analuisa a while ago and lost one. in an effort to repurchase the same earrings, i discovered they were still under warranty and had new ones sent to me! im so happy i love these earrings so much. all of the earrings ive gotten from analuisa have been great quality and super cute but replacing this pair made my year
Response from Ana LuisaApr 9, 2026
Hi Rachel - thank you for taking the time to share your experience here. We're so glad our team was able to help. Enjoy your new earrings!
Maria
My daughter and I love Ana Luisa Jewelries! Elegant and unique pieces! If you love stacking necklaces, bracelets and rings, their pieces look classy. They also have great customer service to back up this beautiful brand as well.
Response from Ana LuisaApr 14, 2026
Thank you for the support, Maria! We're so glad to hear these kind words.
Katherine
They kept my card on file and committed fraudulent purchases using my credit card, I haven’t bought from this company in years and thought I received a spam email confirmation of purchase for a an lux subscription. I have the same problem as “guys 3.4.26” review. Do not trust this company. I have reported it as fraud to my bank.
Response from Ana LuisaMar 23, 2026
Hey Katherine - thank you for sharing this feedback with us. It sounds like you may have signed up for our AL Luxe membership when you placed an order with us, which is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. This is likely why you were seeing charges on your statement. Our team has been in touch with you directly to resolve this. We look forward to assisting you.
DY S.
I am having problems receiving my earrings. When emailing AnaLuisa, I receive an automated response stating they will get back to me within 48 hours. I have yet to receive and actual response to my request for a shipping update. The shipping label was created 03/03/2026 and has been in that status as of today 03/18/2026.
Response from Ana LuisaMar 23, 2026
Hi there - we're so sorry to hear you have not received your order yet. Our team was in touch as of March 20th to figure out a solution. We are also available via live chat and by text. We look forward to making things right for you.
