Ana LuisaAna Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
Ana Luisa (analuisa.com) has 693 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Anne K. F.
I placed an order and it arrived within a week. I have ordered quite a few times from AL and have never had a problem. I like the quality of the jewelry and everything has been fine so far.
Response from Ana LuisaJun 15, 2026
We are so happy to hear that, Anne! Thank you
Keri
Horrible!!! I bought two bangle bracelets and within 5 months the plating was rubbed off. I filed a “warranty” claim and got them replaced. This time they only lasted 4 months. Total waste of money. Do not buy from them.
Response from Ana LuisaJun 15, 2026
Thank you for bringing this to our attention. We hold our products and service to a high standard, and we're sorry to hear we missed the mark. We want to make it right, please contact our support team at [email protected] so we can look into this issue for you as soon as possible.
Linda B.
Your honesty and good product
Response from Ana LuisaJun 9, 2026
Thank you for your feedback, Linda! We appreciate it.
Tyler K.
I ordered a necklace and it accidentally went to the wrong address. After placing the order it took me a few hours before I could talk to someone about it. I had gotten my shipping address changed. They said everything was good. It got sent to the wrong address still. Now after losing my purchase I can’t get a new one or get a refund. There customer service team is horrible. I can’t even talk to a real person.
Response from Ana LuisaJun 9, 2026
Hi Tyler - We are incredibly sorry for this experience and understand your frustration. Our team will reach out to you directly via email to correct this. We will be getting a replacement made and sent out to your proper address as soon as possible. Thank you for your patience while we make this right.
Laura H.
Customer service representative was very helpful and understanding of my concern and took appropriate steps to ensure I continued to be a satisfied customer.
Response from Ana LuisaJun 4, 2026
Hearing this completely makes our day! Thank you for recognizing our team's effort to make things right. We’re always happy to help.
Very V.
Professional and understanding while empathetic!
Response from Ana LuisaJun 4, 2026
Thank you for sharing your feedback! We're so glad we were able to help.
Beth H.
Terrible customer service. Do not bother paying for gift options. They take your money and even though they promise in writing the option to add a note, once questioned about this they say "we no longer offer that service". So your gift recipient will have no idea who the gift is from and even better they will need to wrap it themselves. I asked to cancel my order they immediately after learning this - but they did not respond. I reached out again a day later but then they said "sorry now it's too late". The product hadn't shipped yet, they just did not want to help. Terrible customer service. Do not bother paying for gift options. They take your money and even though they promise in writing the option to add a note, once questioned about this they say "we no longer offer that service". So your gift recipient will have no idea who the gift is from and even better they will need to wrap it themselves. I asked to cancel my order they immediately after learning this - but they did not respond. I reached out again a day later but then they said "sorry now it's too late". The product hadn't shipped yet, they just did not want to help.
Response from Ana LuisaJun 1, 2026
Hi Beth - Thank you for sharing your feedback, and we are truly sorry to hear about your experience. To help clarify, our gift option provides the gift bag and card for the customer to be able to pack the items and handwrite a personal note. Your feedback is incredibly valuable to us, and we have shared it with the appropriate team so we can improve our gifting options moving forward.
Ana Luisa C.
I had a very disappointment experience with this company. I ordered a special gift for a 21st birthday. The first package arrived and did not contain the item. The second replacement package arrived and did not include the item. I'm not scrambling for a replacement gift. Something very wrong with their fulfillment process.
Response from Ana LuisaJun 1, 2026
Hi - We are very sorry that your gift didn't arrive, and we understand your frustration with having this happen twice for such a special birthday. Our team has reached out to you directly via email as we want to look into what happened and make this right for you immediately.
